Since being in the Winter 2018 batch of Y-Combinator, we’ve seen tremendous growth while intentionally creating a culture where people from all backgrounds belong. Our company and products are informed by diverse perspectives from the best talent around the world. We are fully remote, have no offices, and are looking for team members who are excited to work remotely.
We closed our Series A and B in 2020, and after raising a $67.5M Series C in 2021, we are scaling faster than ever. Some of our investors include Insight Partners, Initialized Capital, Accel, VMG Partners, and Y Combinator.
Location
For this position, we are looking for candidates located in the United States or Canada.
What You’ll Do
As a Technical Support Specialist II, you will be responsible for troubleshooting and resolving technical issues for our customers. This role is ideal for a front-end web developer with an eye for working on challenging customer problems and a passion to make customers successful.
- Diagnose and solve technical issues.
- Collaborate with the Engineering teams to report software bugs and suggest improvements based on customer feedback.
- Create and maintain detailed documentation of common issues and solutions to enhance our knowledge base.
- Collaborate with the product development team to relay customer feedback and suggest improvements for product enhancements.
What You’ll Bring
- At least 2 years of professional experience in technical support roles where you diagnosed and solved technical issues related to CSS, JS and HTML.
- Experience with Liquid template language and ecommerce platforms such as Shopify and BigCommerce.
- Experience with ticketing and customer support tools, preferably JIRA and Intercom.
- Experience documenting technical processes and solutions, with the ability to explain technical concepts to non-technical users.
Salary Range
Canada: C$61,900 – C$72,825
US: $67,175 – $90,875
The final job level and compensation will be determined by various factors such as a candidate’s relevant work experience, years of relevant experience, skills, qualifications, certifications, geographic location, other business considerations.
Salary Range
$67,175—$90,875 USD