At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Job Description
talech is an innovator in the Point-of-Sale space for small and medium businesses (SMB). In 2019 it was acquired by US Bank and is now driving the development of a comprehensive digital experience for SMBs where the interface to the customers is the talech POS.
This role as a Technical Specialist will:
- work first shift, M-F
- Perform account creation management in Salesforce for our Onboarding Team
- Will work with data files to run queries, provision scripts, etc.
- Perform remote Tier 3 technical support for merchant installation.
- Provide project and analytical support to assigned business line or functional area.
- Perform research, analysis, review, development, implementations, and monitoring of new and/or revised products/services.
- Act as a project liaison with other departments.
- Compile and analyze information for an assigned project or areas making recommendations based on findings.
Basic Qualifications
– Bachelor’s degree, or equivalent work experience
– Three to five years of experience in project management activities
Preferred Skills/Experience
- Expert level in Power BI dashboards strongly preferred
- Proficient in MS Suite (EXL, WD, OUT, PWPT)
- Comfortable with Jira preferred
- Proficiency with Atlassian tools preferred
- Proficient in Salesforce
- POS experience preferred (hardware/software)
- POS Installation experience preferred
- 1-3 years of Tier 3 technical support experience preferred
- Experience troubleshooting Windows, Android and iOS
- Bilingual in Spanish a plus
- SaaS experience a plus
- Thorough knowledge of assigned business line or functional area
- Strong organizational and analytical skills
- Thorough knowledge of project management
- Ability to identify and resolve exceptions and to analyze data
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Learn how the way we work at U.S. Bank drives meaningful relationships with our customers and collaboration across the company.
Benefits:
Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That’s why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours):
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, US Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401k contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $56,950.00 – $67,000.00 – $73,700.00