Technical Service Representative – Remote Mid-West

Date:  Jun 29, 2024


Columbus, OH, US

Company Overview


Grounded by a history that is deeply rooted in innovation, Hexion is a global employer committed to building and protecting the future by producing innovative performance materials. Our materials are the building blocks for critical industries, including construction, agriculture, energy, automotive, and infrastructure protection. Everywhere you look, you will find our materials and people at work to help customers make products that are stronger, safer, and cleaner. When you work for Hexion, you’ll join a team that is committed to operating safely and with integrity to build a more sustainable future for all, our associates, our customers, and the communities where we live and work. 

Position Overview


The Performance Adhesives business of Hexion, Inc. is currently looking for a Technical Service Representative based in the Eastern US.  The position will support the upper Midwest and East Coast regions.  This position is primarily responsible for providing technical support to our customers for a variety of application areas in both structural and non-structural product lines.    The position provides technical applications expertise to strengthen market position and increase customer value.

The position also drives market development and new customer acquisition.

Please note: This is a remote – Mid West position and can be based out of: MI, WI, MN, OH, NC, SC, MO, AR.  

Job Responsibilities

  • Drive innovation of technology and market development related to Performance Adhesive applications.
  • Identify potential sales, service, and other growth opportunities.
  • Plan, coordinate and assist with projects/product trials at customer sites.
  • Work individually and as a team to meet customer requirements, needs and expectations.
  • Integrate technology knowledge with customer process understanding to develop strategies for improving Hexion products.
  • Effective communication with customers, R&D, Supply Chain and Manufacturing.
  • Develop knowledge of Hexion product line and chemistry.

Minimum Qualifications


Minimum Education 

  • College degree in Chemistry or Wood Science or Materials Science preferred, but relevant experience will also be considered.

Minimum Experience 

  • A minimum of five years commercial support and technical service experience in the wood/forest products or chemical industry.  Other applicable industry experience may be considered.

Minimum Qualifications 

  • A minimum of 5 years commercial technical service experience is preferred.  Other applicable industry experience may be considered.
  • Excellent communication skills (written and oral) and the ability to communicate effectively with individuals at all levels within Hexion and at customer locations.
  • Highly organized and self- directed.
  • Strong computer skills with experience with Microsoft Office, Minitab and SAP is desired 
  • Background or experience with design of experiment (DOE’s).  Experience with stage processes is desired.

Physical Requirements of the job

  • Must have a valid driver’s license 
  • Ability to travel (by car and air travel) up to 50% as needed
  • Ability to work safely in Hexion laboratory and plant, as well as similar customer environments.


We are an Equal Opportunity, Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to gender, minority status, sexual orientation, gender identity, protected veteran status, status as a qualified individual with a disability or any characteristic protected by law.

In order to be considered for this position candidates are required to submit an application for employment through our career site, be at least 18 years of age, willing to take a drug test, submit to a background investigation as part of the selection process, as well as additional periodic background checks as required by the Chemical Facility Anti-Terrorism Standards (CFATS) or regulations adopted by the department of Homeland Security or other regulatory agencies.

Candidates are required to have unrestricted authorization to work in the United States.

If currently an employee of the Company, you must have current satisfactory work performance and in most cases, have been in your current role for 18 months.

Disclaimer: We are not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee about this position. All resumes submitted by search firms/employment agencies to any employee of the Company via email, the Internet, or in any other form and/or method without a valid written search firm agreement in place for this position will be deemed the sole property of the Company; no fee will be paid in the event a candidate is hired by the Company as a result of the unsolicited referral or through other means.