Technical Account Manager

Position Summary:

We are seeking a rock star Technical Account Manager (TAM) to spearhead the integration and optimization of our digital advertising technologies. This role demands a comprehensive understanding of digital ad platforms, including DSPs, ad servers, data warehouses, and DCO tools. The ideal candidate will possess a blend of technical expertise and customer management skills to enhance our advertising solutions and provide cutting edge solutions as we push the envelope of retail media. 

Responsibilities Include:

  • Develop and oversee integration processes with third-party ad servers (3PAS) to ensure optimal ad operations 
  • Implement and manage creative templates and product feeds for Dynamic Creative Optimization (DCO) platforms 
  • Define network hierarchy for new retailers, creating tailored ad placements 
  • Utilize backend queries to monitor and analyze ad network performance metrics such as fill rate, RPM, and impression drop-offs 
  • Employ tools like Grafana for ongoing monitoring and proactive troubleshooting of ad performance issues 
  • Manage digital ad trafficking, utilize packet tracing tools (like Chrome Developer Tools, Wireshark, Charles) to debug ad code and JavaScript issues 
  • Oversee tagging of websites with conversion tags and integration with platforms like AppsFlyer 
  • Conduct technical training sessions for clients on new tools and products 
  • Other related duties as assigned

Required Qualifications:

  • Bachelor’s degree in Computer Science or a related field; degree preferred but not required 
  • 4+ years experience in technical account management, digital ads trafficking, or a closely related role 
  • Advanced skills in JavaScript and HTML5 for ad coding and development 
  • Extensive knowledge of digital advertising platforms, ad servers, and programmatic advertising 
  • Proficiency in using monitoring systems like Grafana and packet tracing tools for technical troubleshooting 
  • Ability to run SQL queries to run data analysis as required to understand the health of the ad network or to troubleshoot technical issues 

Preferred Qualifications:

  • Hands-on experience in both web and mobile ad serving environments 
  • Demonstrated ability to manage complex technical projects and customer relationships in the digital advertising space 
  • Strong analytical and problem-solving skills, capable of managing detailed technical data and processes 

$120,000 – $145,000 a year

The salary range is based on the candidates experience as it relates to the role.

APPLY HERE!