Location
Our Team Lead, Technical Accounts, AMER East will be an integral part of our Client Services team in North America. This role is based remotely in the Central or Eastern time zones.
Who We Are
DoiT is a global multicloud innovator that helps simplify the most important cloud challenges. Our vision is to deliver the true promise of the cloud by making it more accessible and transformative.
Our mission is to help cloud-driven organizations understand and harness the cloud to drive business growth. We do this by providing intelligent and continuous engagement with unrivaled cloud expertise to buy, optimize, and manage the cloud with ease. With almost 2,500 years of collective cloud operations experience and $1.7B in cloud spend under management. An award-winning strategic partner of Google Cloud and AWS; DoiT works alongside our 3,000+ customers to save them time and money.
The Opportunity
As a Lead Technical Account Manager (TAM Lead), you will manage a team of Technical Account Managers and together will help, and challenge, our customers to harness the power of public cloud technologies in the most efficient and effective way. Alongside customer-facing tasks, you will deliver departmental initiatives and support team development, working closely with your team to understand and achieve their goals. We are a collaborative team that supports individual, and team, professional growth by providing customers with high-level, and hands-on, assistance with GCP and AWS.
We work side-by-side with our customers to educate, mentor, advise and solve problems so they are getting the most out of what the cloud has to offer.
This is a player-coach role with 70/30 split between leadership and hands-on work.
Responsibilities:
- Establish monthly and quarterly KPI’s with leadership and coach your team to consistently exceed those goals
- Oversee day-to-day team operation and performance, and exceed business KPIs
- Work to normalize and standardize communication and outreach between DoiT and customers/vendors
- Discover training needs and provide coaching for your team on DoiT processes, sales skills, and/or public cloud knowledge. Serve as the first-line escalation point for technical, or business, related challenges, as well as friction points between DoiT and AWS/GCP.
- Collaborate with DoiT Cloud Reliability Engineering team & vendor support teams to ensure end customers have the collaboration needed for technical support, deployment planning, and project management
- Work with Account Management leadership and the individual FSRs/AMs to deliver QBRs to cloud vendors and mutual customers, when needed
- Templatize reviews with customers – tracking active project timelines, projected spend on respective cloud platforms and feedback on DoiT support & engagement
- Maintain deep knowledge, context, & ownership of the DoiT Cloud Products
- Collaborate with cross-functional teams in marketing, sales, and Client Services operations to ensure input is captured, and your plan for customers is widely understood
- Support and cover the Central/East Coast territory, which includes TAMs, and customers, in Central and Eastern time zones
- Assist with hiring and evaluate talent across the North America region
- Serve as the primary contact to build and maintain relationships to influence long-term strategic direction, and act as a trusted advisor for 2-3 strategic customers
- Engage with client organizations to effectively position Google Cloud Platform and/or AWS solutions
The ideal candidate has:
- Deep technical experience with at least associate level certifications and 5+ years of experience working with AWS, GCP, or other major public cloud – mandatory
- Deep understanding of FinOps framework and FinOps Practitioner certification
- Strong technical skills that enable you to engage productively with DoiT and vendor technical teams
- Ability to adapt to fast-changing nature of public cloud market: pivot and learn quickly
- Ability to lead and influence a team
- Strong executive presence in a customer-facing role
- Strong verbal/written communication skills
- Are you a Do’er?
- Be your truest self. Work on your terms. Make a difference.
- We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally.
- What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge and having fun! Click here to learn more about our core values.
- Sounds too good to be true? Check out our Glassdoor Page.
- We thought so too, but we’re here and happy we hit that ‘apply’ button.
- Unlimited PTO
- Flexible Working Options
- Health Insurance
- Parental Leave
- Employee Stock Option Plan
- Home Office Allowance
- Professional Development Stipend
- Peer Recognition Program
- Many Do’ers, One Team
- DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it’s our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success.