OneSource Virtual (OSV) is the Workday partner that has helped more than 1,300 companies with everything from deployment to maintenance to payroll and more—all to make the day more doable. Founded in 2008, OSV pioneered Business Process as a Service (BPaaS) and has become the leading provider of automated solutions for organizations of all sizes using Workday, delivering services with unparalleled choices, unwavering commitment, and uncompromising care. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. OneSource Virtual: let’s make the day more doable.
The Tax Registration Specialist is responsible for supporting daily tax registration operations within the Tax Operations team. This position reports directly to the leader overseeing Tax Registration and ensures the delivery of high-quality payroll tax services to customers.
Essential Functions/Duties/Responsibilities
- Manage the end-to-end tax registration process to include, but not limited to rejections relating to missing account numbers, completing re-filing on behalf of customers, etc., and collaborating with internal teams for case resolution.
- Prepares various tax transactions on behalf of OSV customers, including but not limited to Withholding/Unemployment Tax Registration Applications, Tax D-Registrations, and Name Change or Address Change Notifications.
- Responsible for interfacing with customers via OSV Support to keep customers apprised of tax registration activities. Manages assigned customer cases via OSV Support to ensure tax registration projects and filing rejection cases.
- Identify and analyze Payroll Tax needs and requirements. Research tax registration compliance and form changes to ensure the delivery of quality tax services to customers
- Manage multiple sources of incoming data via electronic email queues, incoming mail, and applications.
- Meet quality and production metrics outlined for position
- Perform additional duties and special projects, as assigned.
Competencies
- Strong written and communication skills
- Time Management Skills
- Positive Attitude
- Strong collaboration skills
- Organized and detail-oriented
- Confident
- Accountable
- Results Driven
Supervisory Responsibility
This role does not have any supervisory responsibilities.
Qualifications and Experience
- Working knowledge and language of the following business areas: Payroll and Payroll Tax
- 2+ years of customer service experience
Preferred Skills
- Experience with multistate business tax registrations and/or licensing is highly desired
- Associate degree in related field preferred
- Payroll outsourcing experience preferred
- Previous experience working with either TaxEx OR Workday, PeopleSoft or other ERP HR/Payroll systems/applications preferred