If you’re detail-obsessed, comfortable with payroll tax language, and you can keep customer data clean across multiple systems, this is your kind of role. You’ll maintain tax profiles, process customer update requests, and translate federal, state, local, and territorial tax agency updates into accurate system data that keeps filings on track.
About OneSource Virtual (OSV)
OneSource Virtual is a Workday-focused BPaaS partner supporting payroll, taxes, benefits, and HR services for organizations using Workday. OSV helps customers keep operations accurate and compliant through automated tools and expert support teams.
Schedule
- Full-time
- Remote (U.S.)
- Fast-paced environment managing multiple customers and deadlines
- Evergreen posting (applications accepted on an ongoing basis)
What You’ll Do
- Serve as the primary point of contact for customers on systems, basic tax questions, and tax applications
- Manage customer cases for assigned teams, delivering timely, professional responses and coordinating with other departments as needed
- Maintain and update customer tax profile data in internal systems, including:
- TPA updates
- Tax rates
- Customer profile details
- Capture and interpret electronic/published updates from taxing agencies (federal, state, local, territorial) and enter data accurately into multiple systems (e.g., TaxEx, Workday)
- Proactively manage cases tied to Workday data/configuration anomalies that could impact tax filing
- Provide feedback to leadership on knowledge gaps (missing FAQs, recurring customer questions)
- Review and analyze employee and employer payroll tax data on behalf of customers
- Meet quality and production metrics
- Support special projects as assigned
What You Need
- Working knowledge and language of payroll and payroll tax
- 2+ years of customer service experience
- Strong verbal and written communication skills
- Proficiency in Microsoft Office (especially Excel)
- Strong attention to detail, organization, and time management
- Ability to manage multiple projects with competing deadlines
- Working knowledge of tax rules and requirements
Benefits
- Not listed in the posting (OSV notes values-based culture, upward mobility, and professional development)
If you want to get deeper into payroll tax without being the person running payroll, this is a clean lane. It’s basically “keep the tax engine accurate so nobody’s filings blow up.”
Keep profiles correct. Catch anomalies early. Protect the filing.
Happy Hunting,
~Two Chicks…