Keep payroll tax profiles clean, current, and compliant across multiple systems, so customers do not get blindsided by filing issues later. If you are detail-obsessed, fast with Excel, and comfortable translating tax agency updates into accurate system changes, this role is a strong fit.
About OneSource Virtual (OSV)
OneSource Virtual is a Workday partner delivering BPaaS solutions that help organizations run HR, payroll, and finance more efficiently. OSV supports customers across deployment, maintenance, payroll, and related services, with a strong focus on accuracy, automation, and dependable client support.
Schedule
Full-time, remote (US).
Fast-paced, multi-deadline environment supporting customer cases and proactive data updates.
Work involves frequent coordination across internal teams.
What You’ll Do
Act as a primary point of contact for customers on basic tax inquiries, system questions, and tax applications.
Manage and respond to customer cases for assigned teams, providing timely, professional support while partnering with other departments as needed.
Maintain and update customer tax profile data in internal systems, including TPA details, rate information, and customer profile updates across platforms such as TaxEx and Workday.
What You Need
Working knowledge of payroll and payroll tax concepts and terminology.
2+ years of customer service experience.
Strong Excel and Microsoft Office skills, sharp attention to detail, and the ability to manage multiple deadlines in a fast-paced environment.
Benefits
Work-from-home flexibility in a role that builds strong payroll tax and data operations experience.
Exposure to enterprise payroll systems and cross-functional collaboration.
Growth potential within a Workday-focused services organization.
Evergreen roles can move fast when openings trigger. If this aligns with your skill set, get it queued up and ready.
Bring the accuracy. Bring the urgency. Let the details be your superpower.
Happy Hunting,
~Two Chicks…