Main Purpose of the Role – This position supports the sourcing, onboarding and engagement functions of the talent management group. This includes assisting movement of Independent Contractor candidates through application, interviewing and assessment, contracted contenders through onboarding and learning, and thereafter facilitating compliance, engagement and support of active Transcriptionists and Digital Reporters.
Behavioral Expectations
- Work collaboratively with colleagues, exhibiting Company values.
- Ensure that all communications are handled in a professional, timely and courteous manner.
- Communicate necessary information timely, accurately, effectively and report incidents to management.
- Welcome change and continuously work to enhance job knowledge while bringing value to role.
- Take ownership of your work; follow-thru until final resolution.
Key Responsibilities
Onboarding and Engagement:
- Coordinate offers, start dates and first day experience
- Facilitate compliance requirements and platform access/entry
- Coordinate handover to and movement through to Quality Development
- Process IC release from quality development
- Process IC separation
- Support ICs outside of scheduling and performance management areas
- Support ongoing and one-off IC engagement program activities
Sourcing:
- Manage sourcing email and voicemail inboxes
- Move candidates through the ATS funnel
- Assess candidate application materials
- Schedule interviews for selected candidates
- Interview candidates and make hiring recommendations
- Support other sourcing activities and initiatives
Skills and Competencies
- Proficient in professional use of MS Office applications
- Typing speed of 40+ WPM
- Excellent verbal and written communication skills
- Ability to easily learn and use new software applications
- Support service oriented with strong interpersonal skills
- Dedicated professionalism with the ability to respond promptly and accurately
- Ability to retain details and process work accordingly
- Proactive and motivated to communicate and solve problems
- Able to work independently in strict alignment with a team
- Excellent hearing and ability to easily discern details and speakers within audio recordings
Required
- Experience 1+ year experience in customer service, HR, recruiting and/or administration
- AA Degree or 3+ years’ experience
Preferred
- Experience with ATS, surveying and scheduling toolsÂ
- Bachelor’s degree