Implementing Okta Workflows: Design and deploy Okta workflows to automate and integrate business processes across the company, enhancing operational efficiency and system interconnectivity.
Endpoint Automation through Automox: Utilize bash and PowerShell scripting within Automox to enable automated actions on endpoints, ensuring robust management and security compliance.
Establishing CIS Controls on Endpoints: Use Jamf policies and configurations to enforce CIS controls on Mac endpoints, and leverage Microsoft Intune for applying similar standards on Windows endpoints.
Project Engagement and Execution: Participate actively in all stages of IT projects, from conception through execution, ensuring alignment with strategic business objectives.
Assist in Internal Help Desk Queue: Monitor and resolve tickets to meet our SLA with the business taking care of level 1 and escalated level 2 tickets as needed.
Analyzing current systems and processes to identify areas for improvement, enhancement, or overhaul.
Leading knowledge sharing sessions, staying updated with the latest in cloud and automation technologies.