Take the lead on how loans move from application to closing at a national mortgage leader. As SVP, Corporate Processing, you will own strategy, performance, and consistency across corporate processing teams while driving quality, speed, and compliance in a high volume environment.
About CrossCountry Mortgage
CrossCountry Mortgage (CCM) is one of the nation’s top distributed retail mortgage lenders, with 7,000+ employees, 700+ branches, and lending across all 50 states, D.C., and Puerto Rico. Recognized repeatedly for growth and culture, CCM is built for experienced mortgage leaders who want the authority, data, and support to actually improve how processing gets done.
Schedule
- Full time, remote within the United States
- Core weekday schedule with flexibility based on business needs
- Up to 10 percent travel for leadership meetings and key initiatives
What You’ll Do
- Provide executive leadership and strategic direction for all Corporate Processing departments to support company goals and operational excellence.
- Lead and mentor Corporate Processing management, setting expectations and developing leaders to drive consistent execution across teams.
- Define, track, and manage companywide processing KPIs, including quality, turn times, productivity, and SLA adherence.
- Standardize processing practices and workflows to ensure a consistent borrower and branch experience across the organization.
- Partner with Closing, Underwriting, Secondary, Servicing, Training, and Compliance to keep loan flow smooth and resolve pipeline and suspense issues.
- Oversee regulatory compliance and risk management for processing operations, including RESPA, TILA, HMDA, Reg B, and related mortgage regulations.
- Lead strategic initiatives to optimize Encompass and other technology, improve scalability, and remove friction from the loan lifecycle.
- Collaborate with Corporate Loan Support, Onboarding, and Training leadership to identify structural, staffing, and training needs.
- Review department structures and resource allocation, then recommend and implement improvements that strengthen performance and cost efficiency.
- Foster a culture of accountability, transparency, collaboration, and continuous improvement across processing leadership and staff.
- Represent Corporate Processing in executive level discussions, providing insights, performance updates, and recommendations.
- Oversee file quality, turn times, and communication habits to ensure SLA and service expectations are consistently met.
What You Need
- High school diploma or equivalent required; additional education a plus.
- At least 10 years of residential mortgage processing management experience in a high volume environment.
- Deep understanding of the full loan process from origination through closing as it relates to processing.
- Strong working knowledge of RESPA and all major mortgage and consumer lending regulations.
- Previous Encompass experience preferred.
- Solid knowledge of DU, LP, Microsoft Outlook, and Windows based tools.
- Exceptional analytical and math skills with the ability to use data to drive decisions.
- Proven experience leading leaders, managing large teams, and building scalable, standardized processes.
- Excellent communication skills with the ability to collaborate across departments and influence at the executive level.
- Strong prioritization skills and the ability to execute in a fast paced, changing environment.
Benefits
- Annual salary range of 180,000 to 200,000 dollars, depending on experience and location.
- Medical, dental, and vision coverage.
- 401(k) with company match.
- Company provided short term disability and additional insurance options.
- Employee assistance and wellness programs.
- Remote first role with national impact and direct executive visibility.
If you are a senior mortgage processing leader ready to shape how a national lender operates, this is your seat at the table.
Lead the engine that keeps the business moving. Own it from the inside out.
Happy Hunting,
~Two Chicks…