Help medical practices thrive by supporting innovative software solutions. PatientNow is hiring a Support Specialist to assist clients with software and technical issues, ensuring they maximize efficiency, profits, and patient satisfaction.
About PatientNow
PatientNow delivers comprehensive practice management solutions for the elective medical industry, including medical aesthetics, nutrition, weight loss, and hormone replacement. Our mission is to empower practices with purpose-built technology and consulting services that streamline operations, differentiate them in the market, and drive sustainable growth. Guided by values of showing up, owning the outcome, and being authentic, we are committed to innovation and excellence.
Schedule
- Full-time, remote (US only)
- Standard business hours
What You’ll Do
- Provide technical support for PatientNow’s EMR/PM/Medical CRM software
- Diagnose and resolve software and hardware issues (scanners, barcode readers, cameras, credit card equipment)
- Assist clients in maximizing efficiency, profits, and satisfaction using PatientNow tools
- Accurately record cases in the CRM ticketing system
- Escalate high-priority issues per procedure
- Offer alternative solutions to ensure a positive customer experience
- Conduct follow-ups and scheduled callbacks when necessary
- Stay current with software updates and industry trends
What You Need
- Prior experience in software support or training, ideally with EMR or practice management software
- Technical acumen for diagnosing and resolving client issues quickly
- Familiarity with CRM/ticketing systems and remote access tools (e.g., LogMeIn Remote)
- Strong customer service principles and professional phone etiquette
- Clear written and verbal communication skills
- Effective listening skills and ability to multitask in a fast-paced environment
- Commitment to problem solving, teamwork, and continuous learning
Benefits
- Competitive compensation package
- Health, dental, and vision insurance
- Paid Time Off (PTO) and paid holidays
- Fully remote work environment
- Opportunities for professional growth and development
Join a team that empowers practices worldwide to improve health, wellness, and patient care.
Grow your career with a company committed to innovation, service, and authenticity.
Happy Hunting,
~Two Chicks…