Help patients, providers, and pharmacies navigate seamless virtual care while supporting a fast-growing healthcare technology platform.
About Fabric Health
Fabric Health builds technology that solves healthcare’s capacity challenges and improves patient and provider experiences. Their platform powers virtual and in-person care for major health systems nationwide, backed by top investors like Thrive Capital, GV, General Catalyst, and Salesforce Ventures. The team values speed, deep listening, and building solutions with empathy and intention.
Schedule
- Full-time
- Fully remote
- Support delivered via phone, chat, and email
- Requires reliable internet and the ability to work in a private, compliant workspace
What You’ll Do
- Provide Tier 1 technical support and assist with patient onboarding
- Troubleshoot issues for patients, providers, and pharmacies across multiple channels
- Support virtual visit operations, including visit prep, payment collection, prescription handling, and record tracking
- Investigate and triage patient concerns with professionalism and compassion
- Enter and maintain confidential patient data while following HIPAA requirements
- Manage administrative tasks, including telephone triage and patient account support
- Maintain accurate documentation in Zendesk
- Contribute to documentation, guides, and FAQs to improve self-service
- Collaborate with clinical teams and Tier 2 Technical Support
- Stay up-to-date on product updates and best practices
What You Need
- 1–2 years of customer service experience
- Excellent written and verbal communication skills
- Ability to adapt quickly in a fast-paced environment and shift priorities as needed
- Strong time-management and multitasking ability
- Keen attention to detail and sound judgment
- Experience with Google Suite
- Familiarity with Zendesk WFM and Maestro QA
- Ability to troubleshoot general tech issues
- Commitment to delivering compassionate, high-quality support
- Ability to work independently with minimal supervision
Bonus:
- Medical terminology knowledge
- 30+ WPM typing ability
- Experience with Apple iOS or Windows laptops
- Experience with UCM Digital Health’s EMR
Benefits
- Fully remote role
- Opportunity to support a mission improving patient and provider experiences
- Competitive pay range: $35,000–$45,000 annually
- Equity and benefits included
Help transform virtual care and support millions of patients by ensuring every interaction feels seamless and human.
Happy Hunting,
~Two Chicks…