At Drip, we believe any ecommerce brand should have the tools to connect with their customers and compete online. Learn more about Drip and how we empower independent brands to grow beyond their wildest dreams.
Look through our Careers Page to see our story, learn about our team and browse some of our benefits. Diversity at Drip is more than welcomed. It’s celebrated.
About the opportunity
As a Support Specialist at Drip, you’ll be part of our small, nimble team providing technical guidance and unparalleled support for our customers. Our world-first product is in the hands of global merchants and our team is a critical piece in ensuring their success during usage. The working hours for this position are 9:00am – 5:30pm Central Time M-F.
We’re engaging and collaborative as we resolve questions and help create customer-facing self-help resources. How do we do that?
Goals and Responsibilities:
Excel independently and as a team when working to solve real customer problems and deliver full solutions
Respond to a high-volume of support inquiries through multiple channels: email, chat, and social media.
Contribute to our growing knowledge network – a resource of answers to improve resolution for customers and the team
We stay ahead of the curve together! Our product is always evolving and our goal is to stay up-to-date with all the new features and integrations.
Who You Are:
A solid technical aptitude – we love tech support backgrounds or a history of self-started technical growth. Learn more about our product teams here: https://dripships.gold
You’re an empathetic self-starter who loves technology and enjoys helping others to successfully use it – this isn’t run-of-the-mill customer service, we strive for the Melt Your Face experience! We represent the human side of Drip
Passion for helping others internally and externally – at least a year in an empathy or people-focused role
Impeccable written and verbal communication and strong attention to detail
In addition, we give bonus points for having a SaaS or Ecommerce background!
What We Offer:
Competitive pay, benefits, and equity
Challenging and meaningful problems to solve – you will invariably make a difference and impact
The chance to learn from some of the best people in the business, including our fiercely compassionate leadership team
A vibrant and devoted team, who still finds time for fun
Digital first culture – we’re open to crew members working remotely or from our Minneapolis Hub
Finally, just good humans… no jerks!
Compensation: $21 hourly
In order to create a space of trust with our crew, we publicize quite a bit, including compensation ranges. We select our initial range through national compensation survey data. And then factor in things like tenure, performance, and geographic location for each individual. Are you outside the range we’ve provided above? No problem. We encourage you to still apply, and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.
Working for a successful early-stage tech company is something we consider to be a unique and exciting opportunity. As a part of the team you’ll work hard and encounter exciting challenges and adventures along the way. Our positions come with some pretty amazing advantages, opportunities, and fulfillment. So bring your best self and your strongest oars to the Drip crew boat, and we’ll bring great stuff in return. Including chocolate, if that’s your thing.
Drip is an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s individualities and honor their unique strengths from all different walks of life. We embrace diversity of perspective and ideas which leads to people’s growth, product innovation and ultimately a successful business.