At Drip, we believe the world needs independent retail like it needs chocolate (Without either, where would we be?).
Thankfully, we’re an ecommerce marketing automation platform that’s generated more than $2 billion in revenue for our customers since 2018, and we’re only getting smarter and better at what we do: help independent retail thrive. In fact, thousands of fabulous direct-to-consumer brands all over the globe trust Drip to help them build next-level relationships with their customers.
How does it all work? Drip gives brands the keys to their own customer data castles, then empowers them to hit revenue-smashing high notes through proven email and SMS marketing strategies. It’s a beautiful (mutually beneficial) thing.
What does it mean to work at Drip? Well, we’re building a product that’s as beautiful as the humans creating it. So there’s that. But also, working at Drip means more than we can fit into these paragraphs. It means collaborating with an incredibly talented and caring team of individuals who revere hard work, creativity, and the human side of everything. It means getting elbows deep into ecommerce marketing. Innovating alongside some of the brightest (kindest, funniest, most intelligent—should we keep going?) in the industry. Empowering independent brands with the right tools to help them grow beyond their wildest dreams. And enjoying a people-first company culture where relationships (really) matter, and rowing together is just something we do.
Ready to fuel the ecommerce rebellion and help brands experience beyond-their-wildest-dreams success? Sound like the kind of (genuine) people you want to do it all with? Join Drip—a well-funded, digital-first, swiftly (yet intentionally) growingtech company. We’ve got crew members located throughout the US, Europe, and, Mexico, with Drip Hubs in Minneapolis, MN, and Aarhus, Denmark. Regardless of location, we’re in this together, here for the long haul, and cannot wait to meet you.
About the opportunityAs a Support Specialist at Drip, you’ll be part of our small, nimble team providing technical guidance and unparalleled support for our customers. Our world-first product is in the hands of global merchants and our team is a critical piece in ensuring their success during usage. The working hours for this position are 9:00am – 5:30pm Central Time M-F.
We’re engaging and collaborative as we resolve questions and help create customer-facing self-help resources. How do we do that?
Goals and Responsibilities:
- Excel independently and as a team when working to solve real customer problems and deliver full solutions
- Respond to a high-volume of support inquiries through multiple channels: email, chat, and social media.
- Contribute to our growing knowledge network – a resource of answers to improve resolution for customers and the team
- We stay ahead of the curve together! Our product is always evolving and our goal is to stay up-to-date with all the new features and integrations.
Who You Are:
- A solid technical aptitude – we love tech support backgrounds or a history of self-started technical growth. Learn more about our product teams here: https://dripships.gold
- You’re an empathetic self-starter who loves technology and enjoys helping others to successfully use it – this isn’t run-of-the-mill customer service, we strive for the Melt Your Face experience! We represent the human side of Drip
- Passion for helping others internally and externally – at least a year in an empathy or people-focused role
- Impeccable written and verbal communication and strong attention to detail
- In addition, we give bonus points for having a SaaS or Ecommerce background!
What We Offer:
- Competitive pay, benefits, and equity
- Challenging and meaningful problems to solve – you will invariably make a difference and impact
- The chance to learn from some of the best people in the business, including our fiercely compassionate leadership team
- A vibrant and devoted team, who still finds time for fun
- Digital first culture – we’re open to crew members working remotely or from our Minneapolis Hub
- Finally, just good humans… no jerks!
Compensation: $21 hourly
In order to create a space of trust with our crew, we publicize quite a bit, including compensation ranges for each of our positions. We select our initial range through national compensation survey data. And then factor in things like tenure, performance, and geographic location to come up with the most accurate numbers. Are you outside the range we’ve provided above? No problem. We encourage you to still apply, and provide us with your compensation expectations when you do. We’re big on open conversations, so, let’s have one.
Working for a successful early-stage tech company (ahem, Drip) is something we consider to be a unique and exciting opportunity. As part of the best team ever (yes, we really feel this way), you’ll work hard and encounter exciting challenges and adventures along the way. In the same vein, our positions come with some pretty amazing advantages, opportunities, and fulfillment. So bring your best self and your strongest oars to the Drip crew boat, and we’ll bring great stuff in return. Including chocolate, if that’s your thing.
Drip is an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s individualities and honor their unique strengths from all different walks of life. We embrace diversity of perspective and ideas which leads to people’s growth, product innovation and ultimately a successful business.
APPLY HERE