Description
We’re looking for a Support Specialist to join our Member Experience Team. In this role, you will field emails from prospective and current members. You will help troubleshoot technical problems, guide individuals through their online experience, and help prospective members understand what Tempest offers. Ideal candidates are strong in both technical skill and emotional intelligence. We are seeking individuals who are interested in helping to build an empowered, consent-driven sales process. We are excited to meet people of all backgrounds to help us put people at the center of their recovery. This position is remote friendly!
Requirements
The Support Specialist will:
- Report to the Senior Support Specialist
- Use our CRM to manage our member support inbox
- Provide exceptional customer service
- Represent the company with professionalism and empathy
About You
- 1+ years experience in a Support role
- Highly empathetic
- Solid writing skills
Benefits
- 18 days PTO
- 12 holidays including Juneteenth and “Fall-Food-Weekend (our inclusive version of Thanksgiving)
- Medical, Dental, and Vision insurance for employees, dependents, and spouses
- Free access to One Medical through Justworks
- Healthcare and Dependent care FSAs
- $75 monthly wellness stipend
- $500 annual learning & development budget
- Equity
- 401k
- No meeting Fridays
- A code of conduct with reporting structure
The salary range for this role is $42,000 – $47,000