REMOTE /SHARED SERVICES – BUSINESS OPERATIONS /TEMPORARY
We are looking for a temporary, community-oriented customer service representative! As a Support Representative, you’ll provide product and shipping information and resolve any emerging problems that our community might face with both accuracy and efficiency. This is a temporary position to assist during the holidays.
Responsibilities
Manage high volume of support chats and emails
Update customer account information
Provide accurate, valid, and complete information about the Rooster Teeth brand and partners
Take the extra mile to engage customers
Identify and assess customer’s needs to achieve satisfaction
Update customer account information
Provide accurate, valid, and complete information about the Rooster Teeth brand and partners
Qualifications
Flexible to work a shift within the hours of 9:00 am and 9:00pm CST that may include weekends and overtime
Must be able to read/write English fluently
Previous email support experience is a plus
Previous eCommerce/Retail experience a plus
