Support training and help new hires succeed in a fully remote environment.
About BroadPath
BroadPath delivers trusted business services for the healthcare industry, specializing in compliance-driven solutions that improve accuracy, efficiency, and provider experience. Our fully remote culture values accountability, innovation, and inclusivity.
Schedule
- Remote (U.S.-based)
- Full-time role
- Some flexibility required for support before or after scheduled class hours, as needed
Responsibilities
- Monitor and track daily attendance for training participants
- Keep training platforms (e.g., BHive) updated with engagement and communications
- Track agent certification progress where applicable
- Monitor agent logins and AUX codes in Genesys and Pulse systems
- Observe and provide feedback during simulated sessions and fishbowls
- Document agent learning behaviors and participation trends
- Collaborate with Support Team to summarize daily training progress and concerns
- Assist with troubleshooting system or technical issues during training
- Support the Trainer in maintaining a structured training environment
- Provide guidance and motivation to agents to ensure smooth training experiences
Requirements
- Strong understanding of UHC’s mission, culture, products, and procedures
- Proven proficiency in agent sales roles and system navigation
- Ability to support an adult learning environment and encourage active participation
- High school diploma or equivalent required
- Prior training, coaching, or mentoring experience is a plus
Benefits
- Competitive pay based on experience and location
- Equal opportunity employer committed to diversity and inclusion
- Opportunity to support training and growth in a supportive remote-first culture
If you’re passionate about helping others learn and succeed, this is your chance to make an impact.
Happy Hunting,
~Two Chicks…