If you’re the kind of person who can coach, motivate, and keep people moving when life gets messy, this role is for you. You’ll recruit and enroll students, then stay with them as their main point of contact from onboarding through graduation.
About Kaplan
Kaplan is a global education company that blends learning, technology, and career advancement solutions. They support students and institutional partners worldwide, with a long track record in online and professional education.
Schedule
Full-time, remote (nationwide U.S.)
What You’ll Do
- Recruit and enroll undergraduate and graduate students
- Conduct outreach via outbound calls, scheduled appointments, email, chat, video, and SMS
- Advise students on program fit, career goals, and next steps through enrollment
- Manage onboarding and provide financial guidance on funding education through graduation
- Support a student cohort and hit enrollment and retention metrics
- Help students with course guidance, registration support, and navigating resources
- Ensure adherence to FERPA and other state/federal compliance standards
- Collaborate with admissions, academics, and faculty to drive student success
- Use CRMs and student systems to track engagement, progress, and outcomes
What You Need
- Bachelor’s degree (Business, Education, Psychology, Communications)
- 3+ years in advising/counseling, high-touch customer service, concierge sales, and/or managing a large client/student base
- Strong tech proficiency for managing students in online platforms
- Familiarity with CRMs/SIS tools (examples listed: Salesforce/SRM, Brightspace, Canvas, Slate, CampusLogic, etc.)
- Strong consultative sales, problem-solving, and de-escalation skills
- Solid understanding of FERPA and student privacy practices
- Comfortable working dashboards/reports to improve retention and outcomes
- Organized, resilient, compassionate, persuasive, and able to juggle multiple priorities
Benefits
- Remote work flexibility
- Retirement plan with automatic enrollment and company contribution (8–10% annually based on tenure)
- Day 1 health benefits eligibility
- Tuition assistance and education discounts for employees and close family
- Generous PTO, plus volunteer and DEI days
Compensation
Salary Grade A: $31,200 to $78,647 (final offer varies by experience, skills, and market factors)
Take action: If your background is more “customer success / case management / advising” than “sales,” you’ll want to position your experience around enrollment or retention metrics, owning a book of people, and driving outcomes through structured follow-up.
Happy Hunting,
~Two Chicks…