Help students from underserved communities launch high-demand healthcare careers.
About Stepful
Stepful is reimagining allied healthcare training with affordable, online, instructor-led, and AI-supported programs. We help learners—especially from underserved communities—enter high-demand healthcare careers, partnering with major employers like CVS, NY-Presbyterian, and Walgreens. Backed by Y Combinator, Reach Capital, AlleyCorp, and Oak HC/FT, we recently raised $31.5M in Series B funding and were named the #1 EdTech company in the U.S. by TIME for 2025.
Schedule
- Contract role, fully remote within the US
- Daytime availability required, Monday–Friday (8 AM – 8 PM ET)
- Compensation: $17–$18 per hour
- Must have a reliable computer, high-speed internet, and a quiet, professional workspace
Responsibilities
- Serve as first-line support for students, ensuring they have the tools and information to succeed and graduate
- Coach students struggling with motivation, grades, or program payments to help them stay on track
- Respond to student inquiries via phone, email, SMS, and social media using Front/HubSpot
- Resolve technical issues and clarify program details in a timely manner
- Create and update help documentation for frequently asked questions
- Work 1:1 with students to meet all graduation requirements
Requirements
- 2+ years in career services or student coaching (preferred)
- Experience with Front, Freshdesk, or HubSpot (preferred)
- Strong communication, attention to detail, and problem-solving skills
- Ability to manage multiple tools and video conferencing platforms effectively
- Commitment to Stepful’s values: Care First, Learn Quickly, Build Together, Own It
Benefits
- Fully remote work flexibility
- Impact-driven role helping students succeed in healthcare careers
- Collaborative, mission-driven team culture
If you’re passionate about helping students achieve their goals and thrive in their careers, we’d love to hear from you.
Happy Hunting,
~Two Chicks…