Southern New Hampshire University
We are one growing team with one powerful goal and as a global leader in education, we strive for a workforce that reflects the individual differences of our learning community. We believe that our employees can be their best selves when they can be their true selves. That is why we’re committed to cultivating and preserving a culture of inclusion in which all our employees feel welcomed, valued and empowered. Together, we will shape the future of education by transforming lives beginning with yours.
Our Workforce Is Expanding Beyond New Hampshire!
*We have remote work opportunities available in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia and Wyoming.*
The Opportunity
The Student Experience Coordinator supports Student Experience team leadership, team members, and university members in multiple tasks related to the responsibilities of the Student Experience Support Services team. You will perform the administrative tasks necessary to move a student from a lead to an active student, including a new student’s first course registrations. The Student Experience Coordinator also carries out tasks as a live chat/SMS operator, assists with university re-admittance, and special projects as assigned.
This is a part-time position: 25 hours per week
Schedule: Saturday-Tuesday 8:00am-1:00pm EST, Wednesday 4:00pm-9:00pm EST
Training: Monday through Friday 8:00am-1:00pm
Primary Responsibilities:
- Provide accurate, fundamental information to students through Omni-channel platform (live chat and SMS) in admissions, student finance, and advising; ensure follow up with any student requiring handoff to university members (Academic Advising, Admission, Student Financial Services).
- Register new students in first courses and assign new students to appropriate Academic Advisor.
- Provide guidance to readmit process of students returning after one year of absence.
- Review course schedules and advisor loads and identify any potential conflicts and raise them to leadership.
- Make changes to student data in a manner that is accurate. Understand processing functions and can provide ideas for enhancements.
- Process and update appropriate changes and paperwork as directed by Academic Advisors including readmit forms and internal transfers and other special tasks as assigned.
- Communicate policy in a way that is easily understandable to all members.
- Establish a systematic course of action for self or others to ensure accomplishment of a specific objective. Set priorities, goals, and timetables to achieve maximum productivity.
- Commitment to meeting the needs of co-workers, faculty, leaders, or the SNHU community, striving to ensure their full satisfaction.
- Increase effectiveness by setting and following individual goals and organizational goals.
- Commencement and commencement related activities may be required
- Other responsibilities as assigned. Job responsibilities can change at any time, with or without notice.
Minimum Qualifications:
- Years of relevant or specific experience: 1+ years’ experience working in an office environment
- HSD/GED
- 1+ years’ experience with Microsoft Outlook
Thinking about the job, but not sure you should apply? We still want to hear from you.
We recognize that not everyone enters the world of work with the same advantage, opportunity, and privilege. This is why your skills and experiences are important to us. Take the leap and apply, you just might be the person we are looking for!
Who Are We?
SNHU employees are a team in every sense. Separately, we understand that each individual brings unique experiences, perspectives and ideas to create a vibrant work environment. Together we share common values of honesty, acceptance and accountability working as a unified force toward a common goal: to transform the lives of learners. By joining our team, you join us in our vision. Together, we’ll shape the future of education by transforming livesbeginning with yours.
We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Remote work disclaimer
Please note that this is a remote eligible position. At SNHU, we ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace at a fixed location within the United States (in one of the approved states as reflected above) that is free of distractions and dependencies.
Please note that a background check is required for employment.