Bring your systems mindset to a global leader in fertility and family care. Carrot is seeking a Senior Product Content Operations Specialist to design and optimize the tools, workflows, and governance that power our member content across 170+ countries.
About Carrot
Carrot is a worldwide fertility and family care platform trusted by leading employers, health systems, and health plans. With localized support in 25+ languages, Carrot helps members through preconception, IVF, adoption, pregnancy, menopause, and beyond. Recognized by Fast Company, Modern Healthcare, Inc., and Fortune as an innovator and top workplace, Carrot combines clinical excellence with human-centered care to deliver better outcomes and industry-leading cost savings.
Schedule
- Full-time, remote (U.S.-based)
- Cross-functional collaboration across Product, UX, Engineering, and Operations
What You’ll Do
- Design and manage scalable systems for content development, management, and governance
- Partner with localization and engineering teams to strengthen translation and localization workflows
- Run audits to update assets, close gaps, and reduce risk
- Build frameworks to track content performance and inform decisions with data
- Train and support team members on tools, workflows, and status visibility
- Partner across Brand, UX, and Product to maintain content integrity across channels
- Lead cross-functional initiatives, balancing priorities and aligning stakeholders
What You Need
- 5+ years in program management with proven product content operations success
- Expertise in headless CMS platforms (Contentful strongly preferred)
- Background in information architecture, taxonomies, and knowledge management
- Experience with content audits, asset maintenance, and technical documentation
- Ability to guide teams through workflow/tool adoption
- Comfort collaborating with engineers and cross-functional partners
Preferred Skills
- Proficiency with analytics tools (Tableau, Heap)
- Experience using AI tools and automation to scale operations
- Background in translation and localization for global products
- Strong organizational and communication skills
Benefits
- Salary range: $120,000 – $150,000 (based on experience)
- Health, dental, and vision coverage
- Retirement savings plans
- Paid parental leave and family-forming assistance
- Short- and long-term incentives
- Comprehensive wellness benefits and PTO
- Equity opportunities
Carrot is a certified Great Place to Work, recognized globally for innovation and impact. Join a mission-driven company helping families through life’s most meaningful moments.
Happy Hunting,
~Two Chicks…