Help borrowers get back on track without leaving your home office. This fully remote Sr. Collections Specialist role lets you use your negotiation skills, financial acumen, and empathy to resolve complex past-due accounts for a mortgage servicing leader.
About ServiceMac / First American
ServiceMac, a First American company, is a growing mortgage sub-servicer backed by some of the top practitioners in the servicing industry. The company focuses on secure, compliant, and customer-focused solutions across the mortgage and real estate lifecycle. With a people-first culture and Fortune 100 Best Companies to Work For® recognition, First American offers long-term stability and room to grow.
Schedule
Full-time, remote position based in designated states (including SC, NC, GA, TX, IA and others listed by the company).
Standard hours: 11:00 a.m. to 8:00 p.m. EST, Monday through Friday.
You’ll work from home using secure systems to manage high-volume commercial collections activity.
What You’ll Do
⦁ Handle a portfolio of complex, high-value delinquent accounts, including customers who require special handling or higher levels of tact and sensitivity.
⦁ Conduct outbound and inbound collection calls, gather detailed financial information, and negotiate payment arrangements within established guidelines.
⦁ Provide financial counseling to customers to help them understand their debt situation and explore resolution options.
⦁ Process account adjustments, research discrepancies, and ensure accurate records of all customer interactions and agreements.
⦁ Prepare weekly and monthly updates and status reports on outstanding delinquencies for leadership and internal stakeholders.
⦁ Serve as a subject matter expert and point of contact (SPOC) for difficult or escalated accounts, assisting team members with complex cases.
What You Need
⦁ High school diploma or equivalent; some college preferred.
⦁ Typically 4–7 years of high-volume commercial collections experience, preferably in financial services or mortgage-related environments.
⦁ Strong knowledge of billing procedures, collections techniques, and accounts receivable best practices.
⦁ Solid understanding of Fair Debt Collection laws, U.S. Bankruptcy Code, and related regulations.
⦁ Excellent verbal and written communication skills, with proven negotiation and active listening abilities.
⦁ Strong problem-solving, time management, and organizational skills, with the ability to manage multiple priorities in a fast-paced, collaborative environment.
⦁ Proficiency with Microsoft Office applications and comfort working in mainframe or enterprise systems (Oracle or similar).
⦁ Ability to work the assigned schedule of 11:00 a.m. to 8:00 p.m. EST.
Benefits
⦁ Hourly pay range: $20.72–$27.62, depending on experience, skills, and location.
⦁ Comprehensive benefits package, including medical, dental, and vision coverage.
⦁ 401(k) with company participation and PTO/paid sick leave.
⦁ Employee stock purchase plan and additional people-first perks.
⦁ Inclusive, supportive culture that celebrates diversity, equity, and belonging, with recognition as a top place to work nationally and regionally.
⦁ Growth potential within a respected, nationwide real estate and mortgage services organization.
If you’re an experienced collector ready to step into a senior-level, remote role with real impact and stability, now is the time to throw your hat in the ring.
Bring your expertise, empathy, and negotiation skills to a team that actually backs you.
Happy Hunting,
~Two Chicks…