At Citizens, we’re more than a bank and here you’ll experience new things, create new opportunities, think beyond your role and make an impact. While in this role, you will support the delivery of expert support and advice to the business on risk management. It is important to note that you will also participate in interpreting and complying with the risk policy standards, laws, regulations, and risk management framework. Most importantly, you’ll feel valued for who you are and supported to achieve what’s Important to you, personally and professionally!
The Sr. Collections Reporting Analyst responsible for capturing and driving overall performance measurement activities for the FCRA Operations function within Consumer Specialty Operations. The individual will be responsible for working with the Operations team and Consumer Reporting Agencies (CRAs) utilizing data extracts in support of furnishing information to the CRAs, tradeline testing, and capacity reporting and forecasting.
Primary responsibilities include
- Maintenance and development of trended industry intelligence to assist in baselining collections and recovery performance.
- Working closely with operations team members to ensure they have an in depth understanding of the process and can translate these nuances into data requirements supporting model builds.
- Conduct data driven problem solving for FCRA Operations with little to no supervision.
- Data mining and submission of the Metro2 files in support of overall business line objectives.
- Building visualization of reporting within Tableau.
Qualifications, Education, Certifications and/or Other Professional Credentials
- Requires conceptual and practical knowledge in credit bureau reporting activity.
- Integrates industry best practices in own area to achieve the objectives.
- Ability to read and write SAS code
- Partners with others internally and/or externally.
- Mentor junior analyst where applicable.
- Utilizes critical thinking to identify and resolve complex business problems and/or mathematical applications/techniques.
- Must communicate business concepts and key business drivers effectively to a wide audience including senior management and diverse stakeholders
- Experience with Metro2 files is a plus
- 5-10 years Financial Industry experience
- 5-10 years Operations experience
- 2-5 years of coding experience
- BA required
Hours & Work Schedule
- Hours per Week: 40
- Work Schedule: Monday-Friday 8-5
- Work Location: Remote
Pay Transparency
The salary range for this position is $92,224- $138,336 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience.
We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.
Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.
Equal Employment Opportunity
At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
Background Check
Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.