Employer: ASAPP
At ASAPP, we are on a mission to build transformative machine learning-powered products that push the boundaries of artificial intelligence and customer experience. We focus on solving complex, data-rich problems — the kind where there are huge systemic inefficiencies and where a real solution will have a significant economic impact. Our CX performance platform uses machine learning across both voice and digital engagement channels to augment and automate human work, radically increasing productivity and improving the efficiency and effectiveness of customer experience teams.
The Machine Learning Data Labeling team applies human insights to help machines learn from text-based human interactions. We think deeply about what people might mean when they interact with AI systems and how best to label that data for machine learning. We work with machine learning, voice engineering, data science, research and product teams, interacting with ASAPP’s machine learning products through their entire lifecycle.
As our operations keep growing, we encourage applicants from all locations in the US to apply.
What you’ll do
- Listen to, transcribe, and annotate recorded audio files verbatim with a high degree of accuracy
- General data processing of speech and language data
- Handle unique data requests and tasks, with changing guidelines and requirements
- Assess and analyze external work quality
- Identify opportunities to improve and optimize existing workflows
- Occasional annotation of digital text-based conversation data
What you’ll need
- Fascination with how people think and express themselves and the ways in which we can distill, clarify and label that information
- Ability to work independently and collaborate with individuals of diverse backgrounds
- A passion for data, efficiency, and accuracy
- Ability to work with audio content
- Incredible attention to detail
What we’d like to see
- Previous speech, linguistics, or annotation experience
- Background in technology (welcomed but not required)
Benefits
- Competitive compensation
- 401k matching