Help patients access the care they need with compassion and precision. Optum, part of UnitedHealth Group, is hiring a Specialty Services Intake Specialist to manage incoming referrals, verify insurance, and coordinate patient onboarding for infusion and specialty therapies.
About Optum
Optum is a global health services leader using technology, data, and innovation to improve patient outcomes. By streamlining access to care and optimizing processes, Optum empowers millions to live healthier lives while supporting the professionals who care for them.
Schedule
Full-time, Remote (U.S. only)
Standard daytime hours (Monday–Friday)
Pay Range: $17.74 – $31.63 per hour (based on experience and location)
What You’ll Do
- Receive and process patient referrals promptly and accurately.
- Verify insurance coverage, benefits, and authorizations for prescribed services.
- Communicate directly with patients, families, and referral sources to confirm information and explain financial responsibilities.
- Assess patient needs, gather medical history, and identify any special service requirements.
- Input all new patient data into the system and maintain up-to-date documentation.
- Upload and manage all intake and insurance files within patient records.
- Support staff and clients with referral-related questions and follow-up requests.
What You Bring
- High school diploma or equivalent.
- Minimum 2 years of experience in infusion therapy or related healthcare services, with a focus on insurance coordination or patient intake.
- Proficiency in Microsoft Word and Excel.
- Strong communication and organizational skills.
- Ability to multitask in a fast-paced, detail-oriented environment.
Preferred Qualifications
- Familiarity with prior authorization and predetermination processes.
- Experience in healthcare customer service or medical billing.
- Comfort handling sensitive patient information with discretion and accuracy.
Benefits
- Medical, dental, and vision coverage.
- Paid time off (PTO) + paid holidays.
- 401(k) plan with company match.
- Employee stock purchase program.
- Tuition reimbursement and career development programs.
- Recognition, wellness, and incentive programs.
- Inclusive culture committed to equitable care and growth.
Join a team that’s transforming healthcare through precision, empathy, and innovation—one patient at a time.
Happy Hunting,
~Two Chicks…