Specialist, Human Resource Chat Representative
Who ensures that our groundbreaking company can drive human progress? Our HR Shared Services team works behind the scenes to facilitate the smooth running of the organization. We lead on multiple HR areas, including talent management, talent acquisition, compensation and benefits, vendor management, human resources information management and records management. Constantly consulting with HR and business leadership to ensure our support meets the needs of the organization, we drive the development of programs to build business capability, input onboarding or offboarding and influence business change.
Join us to do the best work of your career and make a profound social impact as an HR Chat Rep on our Human Resource Shared Service team in Remote U.S.
What you’ll achieve
As a Human Resource Chat Representative, you will be responsible for assisting team members, leaders and HR partners with any and all related HR topics and issues via HR Chat tool, relying on knowledge based solutions and predefined processes to answer questions in a busy environment.
You will:
- Apply working knowledge and understanding of Human Resources programs, processes, applications, policies and administration to assist customers.
- Work cross-functionally with other departments (as required) to coordinate resolution.
- Manage escalations of a sensitive nature
- Maintain awareness of programs, methods and techniques needed to facilitate on-going administration of HR.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
- Strong verbal and written communication skills.
- Strong customer service skills (includes the ability to handle difficult customer issues in a professional manner, respond to customer needs in a timely manner and identify customer needs).
- Strong commitment to quality and attention to details.
- Prior experience in dealing with confidential information.
- Ability to work independently with regular supervision while handling stressful situations.
- Must be well-organized, self-starter and quick learner as well as highly motivated to perform the duties assigned.