This is the “get the money unstuck” role. You’ll own a claim inventory, chase payers, break denials down to the root cause, write appeals, and keep documentation clean enough that anyone can pick the account up and know exactly what’s happening.
About Ovation Healthcare
Ovation Healthcare supports independent hospitals and health systems with tech-enabled shared services and operational expertise, with a strong focus on Revenue Cycle Management, efficiency, and long-term sustainability.
Schedule
Full-time, remote. Fast-paced, metrics-driven environment with daily collaboration via email, calls, and video meetings. HIPAA-compliant home workspace and reliable high-speed internet required.
What You’ll Do
- Work assigned AR inventory: follow up with payers, remove obstacles, and drive claims to payment
- Escalate stubborn unpaid claims to payer supervisors when standard follow-up fails
- Document thoroughly using the “5 W’s” framework in the client host system, then copy notes into Amplify workflow
- Apply status codes (root cause, action, etc.) in Amplify so denial and delay trends can be tracked
- Write first- and second-level appeals to overturn denials and secure payment
- Escalate payer denial trends and recurring issues to management
- Work underpayments when assigned
- Maintain daily productivity and quality expectations
- Analyze and act on payer correspondence tied to your accounts
What You Need
- 3–5 years of hospital business office collections experience (required)
- Direct account follow-up and/or billing experience
- Strong understanding of the full revenue cycle
- Solid documentation habits and ability to think critically under pressure
- Ability to protect confidential info and communicate clearly with patients/payers
- Intermediate Excel skills preferred
- Medical terminology + ICD-10/CPT/DRG knowledge preferred
Benefits
- Full-time remote revenue-cycle role with measurable impact (cash acceleration)
- Deep reps in denials, appeals, payer escalation, and trend tracking
- Great fit if you like structured workflows, clean notes, and “close the loop” wins
Straight no chaser: if you hate appeals writing, payer calls, or strict productivity expectations, this job will feel like treadmill time. If you’re built for persistence and pattern-spotting, you’ll shine here.
Happy Hunting,
~Two Chicks…