Play a key role in managing specialized loan portfolios (SCRA, ARMs, Buydowns, Balloons, and Partial Release loans) while ensuring compliance with federal, state, investor, and company guidelines.
About Freedom Mortgage
Freedom Mortgage is one of the nation’s largest mortgage lenders, dedicated to helping families achieve homeownership and supporting employees with growth opportunities. For more than 30 years, we’ve provided innovative mortgage solutions while fostering a culture of excellence, service, and inclusion.
Schedule
- Full-time, remote position
- Standard business hours with flexibility for department needs
Responsibilities
- Review and process Service Member Civil Relief Act (SCRA) eligibility requests
- Validate ARM loan data, ensuring timely adjustments and accurate indexing
- Complete daily, weekly, and monthly ARM updates and verifications
- Handle initial partial release requests and act as liaison with internal counsel and customers until final decision
- Verify buydown agreements and balloon notes against servicing platform records
- Perform loan-level maintenance for special loan functions
- Provide exceptional customer service to both internal and external stakeholders
- Maintain accurate documentation and reporting for compliance and operational effectiveness
Requirements
- Some college or Associate’s degree required; Bachelor’s degree preferred
- 6 months to 1 year of relevant experience (mortgage servicing, loan processing, or post-closing experience preferred)
- Strong knowledge of Microsoft Office (Word, Excel, Outlook)
- Excellent organizational, problem-solving, and communication skills
- Ability to interpret policies, procedures, and loan documentation
- Strong math skills, including calculations for interest, percentages, and commissions
- Ability to manage multiple tasks under general supervision with attention to detail
- Customer service mindset with ability to handle confidential information
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement
- Employee loan discounts
- Paid volunteer opportunities
- Career development and in-house training
If you have a background in mortgage servicing and are eager to expand your expertise in specialized loan programs, this role offers the chance to grow your career with a leading national lender.
Happy Hunting,
~Two Chicks…