This is Solutions Engineering at Lattice
Lattice’s Solutions Engineering team does more than pitch a vision, demo a product, and help close a deal; we provide an amazing buyer experience centered around our solution expertise and partnership with our customers. We partner closely with prospective & current customers to help them realize the business value of transforming their approach to people success with solutions that drive adoption and positive business outcomes.
In this role, you will be a trusted pre-sales partner and advisor to our Go-to-Market (GTM) team based in North America.
You are motivated by working closely with Sales & Relationship Management teams to help drive revenue growth in support of the company’s business objectives. You are collaborative and enjoy building partnerships with teams across the organization in support of successful customer outcomes, product decisions and innovation, and the achievement of company growth goals.
What You Will Do
- Support pre-sales technical discovery and executive presentations in collaboration with the Sales team with a primary focus on the Lattice HRIS product suite.
- Deliver outcome-focused Lattice HRIS product demonstrations to prospects and customers throughout the sales cycle.
- Serve as a technical advisor and subject matter expert in HRIS, payroll, and time tracking technology to support the Lattice sales team.
- Actively participate in the RFx process with the Sales team to ensure alignment of solution scope/fit for the customer.
- Solicit, capture, and track product feature requests from the field and collaborate with the Product team to align market feedback with future product innovation.
- Discover and document customers’ business requirements and technical environment in order to design a tailored solution plan and secure the technical win. This may include developing white papers, proposals, presentations, system architecture diagrams, and other assets as needed.
- Partner with customers’ technical teams to ensure that all requirements are met, both on a policy and technical front.
- Partner with the implementation team to support onboarding according to the customer’s tailored solution plan.
- Collaborate cross-functionally with marketing, GTM enablement, and post-sales teams to drive additional initiatives as required.
What You Will Bring to the Table
We encourage you to apply, even if you don’t meet all of the criteria we’ve listed here.
- 2+ years of progressive customer-facing experience in a SaaS environment, including sales, business development, customer success, implementation, technical support, product, or professional services and/or 1+ year of experience in a solutions consulting, solutions engineering, or sales engineering role.
- Ability to simplify complex processes and technical challenges in order to illustrate positive business outcomes through a proposed solution for a variety of audiences, including executive leaders and technical stakeholders.
- Experience in designing and delivering strategic, engaging, and impactful product demonstrations focused on value and outcomes for a wide range of organizations and buyer groups.
- Impeccable organization and prioritization skills to accommodate multiple Sales partners and concurrent prospective customer evaluations.
- Exceptional written & verbal communication skills and the ability to work across all internal teams.
- Creativity in how you approach the role, including storytelling in product demonstrations, technical curiosity about how things work, and innovative ways to solve business challenges.
- Intrinsic motivation to think outside the box and develop innovative solutions in ambiguous situations.
- Ability to balance sharp focus on measurable revenue outcomes with deep and genuine empathy for colleagues, customers, and the business.
- Prior experience in HR technology working with People Ops and HR teams is a plus.
The estimated annual cash salary for this role is $87,000 – $135,750. This position is also eligible for incentive stock options, subject to the terms of Lattice’s applicable plans. This position is also eligible for variable compensation of $29,000 – $45,250 subject to personal performance, company performance, and the terms of Lattice’s applicable plans.
Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: Medical insurance; Dental insurance; Vision insurance; Life, AD&D, and Disability Insurance; Emergency Weather Support; Wellness Apps; Paid Parental Leave, Paid Time off inclusive of holidays and sick time; Commuter & Parking Accounts; Lunches in the Office; Internet and Phone Stipend; One time WFH Office Set-Up Stipend; 401(k) retirement plan; Financial Planning; Learning & Development Budget; Sabbatical Program; and Invest in Your People Fund