- Identify current and future customer requirements by establishing personal rapport with potential and actual customers to understand service requirements
- Provide technical and engineering expertise to IT professionals by answering questions regarding integrations and data.
- Work with product management to provide feedback and requirements from prospects and customers, serve as an advocate on product roadmap and new feature requests
- Contribute to team effort by accomplishing related activities as needed
- Travel periodically based upon customer and business needs
- Gather and document detailed integration requirements for both API and EDI integrations
- Create, communicate, and manage integration project plans
- Accompany Loadsmart Sales employees to pitch meetings that involve technical stakeholders, and help customers understand integration vision and value as part of the pre-sales process.
REQUIRED QUALIFICATIONS:
- 3-5 years of experience working in a solutions engineering and/or technical project management capacity dealing directly with customers and various technical teams
- 1+ years of supply chain and transportation technology experience
- Proven track record of project management, software implementation and systems integrations
- Strong written and verbal communication skills in order to effectively communicate with customers, prospects and internal teams
- Familiarity with EDI and APIs in the logistics industry is a big plus.