Description
At MercuryGate, every solution we create is designed to be Smarter, Faster and Better than any other technology in the marketplace. These same attributes apply to our dedicated team members, whose expertise have made MercuryGate an industry leader in transportation management systems.
Our Customer Success Organization provides an environment for our customers to satisfy their needs and goals as a priority. We drive customer utilization, adoption, and success. We are built on a customer-first philosophy to listen and operate in a way that allows our customers to realize their total value. The Customer Success Organization is the first engagement point for all MercuryGate customers to drive highest support and success. The Customer Success Organization is compiled of Customer Support, Customer Relationship, and Technical Success teams.
The position of Solution Success Operations Specialist (Integrations) is a key player in a high-performing team that drives the continued support of our customers’ existing and future integrations with MercuryGate’s product suite. This high-performing team contains seasoned experts that supports our full customer base with direct inputs from within the Customer Success Organization when an escalated or specialized skill is needed to drive our customer’s solution success. As a Solution Success Operations Specialist, you’ll be part of the team that develops business processes, offer consultative services around system architecture, advise on integration and flow of data between platforms and databases. Educating both internal and external customers as appropriate the implications of the recommendations being made and being able to clearly articulate at all customer levels.
This is a remote position. This opportunity can be based anywhere within the United States.
Job Responsibilities:
Distributes interface documentation to customers
Works directly with Customer and Internal MG teams to include Sales, Development and Product
Conducts walkthroughs of sample files and mapping documents
Makes interface recommendations based on knowledge of MercuryGate interface capabilities
Understands MG product and participates in discussions around the need for custom or base new features
Translate business processes and requirements into technical integration requirements and designs
Define integration solutions in conjunction with TMS Workflow, based on vertical knowledge
For new integration requests – define high level interface requirements in the form of a Data Flow Diagram (DFD)
For existing integration set ups – Understand high level interface requirements as represented in the Data Flow Diagram (DFD)
Drive and support customer development interface efforts to MercuryGate standards or custom needs
Conduct walkthroughs of sample files and mapping documents
Perform GAP analysis between MercuryGate Standards and customer interface capabilities
Make interface recommendations based on knowledge of MercuryGate interface capabilities
Identify the need for custom or base new features in conjunction with customer design sessions (always driving towards using base versus custom, from a strategic perspective)
Write and reviews requirements and test plans for custom interfaces
Support customer testing – attend interactive/live testing sessions with customer and other third parties
Defect investigation and resolution
Facilitate and support integration training and workflow demonstrations
Participate in, and actively support, integration efforts throughout the entire customer lifecycle
Create, review and maintain integration-related documentation for both internal and external customers (e.g. mapping documents, EDI specifications, fact-finding questionnaires, etc.)
Requirements and Qualifications:
Roughly 3-6 years of directly related experience
Experience with EDI Mappers: In depth knowledge in X12, XML, EDIFACT
Experience advising clients on EDI best practices
Strong understanding of, and experience with, web services
Communication Protocol: Knowledge in FTP, SFTP, SSL, MS, AS2
Familiar with cloud-based architecture and concepts
Experience working directly with customers to develop solutions
Proven ability to design and optimize application and data integration processes across disparate systems
Experience working with solution/technical architects to design business process and database schemas
Nice-to-Have:
Experience with integrations in the EU
MercuryGate TMS experience
Able to read Java code and debug in Eclipse or equivalent experience is preferred
Consulting background
Supply Chain/Logistics industry experience
At MercuryGate, we not only value what you do for the organization, we also value your happiness, health, and time!
Flexible Time Off (take what you need, when you need it), additional paid time off for Bereavement, Jury Duty, Community Service and 8 paid Holidays
401(k) company match
Choice of medical plans with Cigna, coverage beginning the first day of employment
Health Savings Account (HSA)
Dental, Vision, Life and Accidental Death & Dismemberment Coverage, Short Term Disability, Long Term Disability
Compensation for this position includes a base salary of $80,000 – $105,000 per year, commensurate with experience, plus a bonus calculated as a percentage of base salary.