Our number one focus is to help brands build genuine human connections with their consumers. We partner with our clients to find business solutions through human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including community management, listening, content, reporting, and crisis management.
We are currently looking for a Social Media Specialist to join our team in North America. In this role, you are the voice of the brand and a driving force in developing and growing the online community. You will accomplish this by interacting with consumers on a personal level whether dealing with complaints, questions, or general engagement.
In addition, you will work to both maintain and enhance the brand’s social reputation through creativity, storytelling, and trendspotting. You will be responsible for the day-to-day delivery of social media services as well as reporting and publishing.
This is a full time and 100% remote role, so you can be located anywhere in North America.
WHAT YOU’LL DO
Day-to-day social media management on named accounts, engaging with consumers, fans, and communities on behalf of the brand across social channels.
Executing proactive and reactive engagement strategies while ensuring alignment with brand TOV and guidelines.
Keep up-to-speed on new social platform developments (TikTok, Instagram, Twitter, Facebook, etc). Assist in revising engagement tactics and recommendations to clients in response to platform developments.
Create and deliver social media performance reports, including understanding of defining KPIs and making recommendations based on performance.
Regularly share feedback, trends, and internet cultural conversations gained from social media tools with clients and internal strategists.
Execute organic content publishing across social platforms and assisting in identifying, engaging, and repurposing UGC content.
Occasionally assist with copywriting for organic posts in the brand’s TOV.
ABOUT YOU
Passionate social media user with an interest and curiosity in internet culture.
Creative communicator who is adept at changing voice based on the client’s personality.
Expert written and verbal communication skills.
Excellent attention to detail, organizational, and time management skills.
Strong collaborator who is solutions oriented.
Ability to maintain and uphold confidentiality at all times,
Take pride in what we do, what we create, in The Social Element and in our community.
WHAT YOU NEED FOR THIS ROLE:
Experience using social platforms including TikTok, Instagram, Facebook and Twitter.
Working knowledge of social media platforms and their audiences.
Experience publishing social content, contributing to reports, and executing a brand’s social media strategy.
WHAT YOU’LL GET – US Benefits
Remote working; we have a genuine dedication to work/life balance.
33 days of holiday: Increasing with length of service. Once employed for 3 years, you will receive an additional day’s annual leave up to a maximum of 36 days holiday
Birthday off
Annual Occasion Day off for an important event
1 Volunteer day off
Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered
Dental and Vision plans
401k with employer matching
Wellbeing Support
** Being part of an organisation where you can truly add value and be recognised for it.**
The Social Element values
Work according to the company values
Do it Well
Be One Team
Do the Right Thing
Keep Pioneering
Make Them Smile