We are currently looking for a Social Media Specialist to join our team in North America. In this role, you are the voice of the brand and a driving force in developing and growing the online community. You will accomplish this by interacting with consumers on a personal level whether dealing with complaints, questions, or general engagement.
In addition, you will work to both maintain and enhance the brand’s social reputation through creativity, storytelling, and trendspotting. You will be responsible for the day-to-day delivery of social media services as well as reporting and publishing.
***This is a full time and 100% remote role, so you can be located anywhere in North America.***
WHAT YOU’LL DO
- Day-to-day social media management on named accounts, engaging with consumers, fans, and communities on behalf of the brand across social channels.
- Executing proactive and reactive engagement strategies while ensuring alignment with brand TOV and guidelines.
- Keep up-to-speed on new social platform developments (TikTok, Instagram, Twitter, Facebook, etc). Assist in revising engagement tactics and recommendations to clients in response to platform developments.
- Create and deliver social media performance reports, including understanding of defining KPIs and making recommendations based on performance.
- Regularly share feedback, trends, and internet cultural conversations gained from social media tools with clients and internal strategists.
- Execute organic content publishing across social platforms and assisting in identifying, engaging, and repurposing UGC content.
- Occasionally assist with copywriting for organic posts in the brand’s TOV.
ABOUT YOU
- Passionate social media user with an interest and curiosity in internet culture.
- Creative communicator who is adept at changing voice based on the client’s personality.
- Expert written and verbal communication skills.
- Excellent attention to detail, organizational, and time management skills.
- Strong collaborator who is solutions oriented.
- Ability to maintain and uphold confidentiality at all times,
- Take pride in what we do, what we create, in The Social Element and in our community.
WHAT YOU NEED FOR THIS ROLE:
- Experience using social platforms including TikTok, Instagram, Facebook and Twitter.
- Working knowledge of social media platforms and their audiences.
- Experience publishing social content, contributing to reports, and executing a brand’s social media strategy.
WHAT YOU’LL GET – US Benefits
- Remote working; we have a genuine dedication to work/life balance.
- 33 days of holiday: Increasing with length of service. Once employed for 3 years, you will receive an additional day’s annual leave up to a maximum of 36 days holiday
- Birthday off
- Annual Occasion Day off for an important event
- 1 Volunteer day off
- Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered
- Dental and Vision plans
- 401k with employer matching
- Wellbeing Support
***** Being part of an organisation where you can truly add value and be recognised for it.*****
The Social Element values
Work according to the company values
- Do it Well
- Be One Team
- Do the Right Thing
- Keep Pioneering
- Make Them Smile
We are proud to be an Equal Opportunity employer. Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.
HOW TO APPLY
If all this sounds like you, simply upload your resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:
- Details of your professional experience in publishing social content, contributing to reports, and using a variety of social media platforms.
- Why you think you are perfect for this role.
- Why you are interested in being part of our team at The Social Element