Hello! We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world’s largest brands (Mondelez, Diageo, Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.
We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.
At the heart of our clients voice on social is our Social Team. They are passionate, driven and progressive with a creative and sometimes quirky flair, making them a true extension of our clients own teams.
We have an exciting new opportunity for a Social Media Specialist to join our Social team in North America.
Is this you?
You are an incredibly passionate social media user with a keen interest and curiosity in internet culture. With expert written and verbal communication skills and attention to detail, you are a creative communicator who is adept at changing voice based on the client’s personality.
You’re a strong collaborator who is solutions oriented and takes pride in what you do, and what you create.
Sound like you? If so, read on!
What You’ll Do
As a Social Media Specialist, you are the voice of the brand and a driving force in developing and growing the online community. You will accomplish this by interacting with consumers on a personal level whether dealing with complaints, questions, or general engagement. In addition, you will work to both maintain and enhance the brand’s social reputation through creativity, storytelling, and trendspotting.
- Day-to-day social media management on named accounts, engaging with consumers, fans, and communities on behalf of the brand across social channels.
- Creation and on-time delivery of social media performance reports, including understanding of defining KPIs and making recommendations based on performance.
- Executing proactive and reactive engagement strategies while ensuring alignment with brand TOV and guidelines.
- Executing organic publishing across social platforms and assisting in identifying, engaging, and repurposing UGC content.
- Occasionally assists with copywriting for organic posts in the brand’s TOV.
- Assist in revising engagement tactics and recommendations to clients in response to platform developments.
- Regularly share feedback, trends, and internet cultural conversations gained from social media tools with clients and internal strategists.
About You
- Familiar with social platforms capabilities and offerings (including Facebook, Twitter, Instagram, and TikTok).
- Ability to switch between different brands and voices, understanding the nuances of each.
- Keeps up-to-speed on new social platform developments.
Collaborative who can work well across multiple teams and departments
Requirements
- Experience using social platforms including Facebook, Twitter, Instagram, YouTube, and TikTok.
- Working knowledge of social media platforms and their audiences.
- Experience publishing social content, contributing to reports, and executing a brand’s social media strategy.
Benefits
Please note these benefits are applicable to US employees only
100% Remote working
33 days of holiday (including the bank holidays)
Birthday off
Annual Occasion Day off for an important event
1 Volunteer day off
Paid Sick time off
⚕️ Group Insurance Medical plans with generous employer contribution, including one plan that is employer covered
Dental and Vision plans
FSA & HSA Options, with employer contribution to HSA on select plans
401k with employer matching
Employer Paid Long-Term/Short-Term Disability
Enhanced family friendly policies
Career Break: After 1 year’s service, can take between 4 weeks and 1 year unpaid leave.
Wellbeing Support
Flexible Fridays (Working half day)
The Hiring Process
The hiring process for this position will be made up of the following stages:
An online assessment to measure your community management skills
First interview with a Social Media Specialist and Social Media Manager
Final Interview with Senior Social Media Manager and another member of the Social team
The Social Element Values
Work according to the company values
Do it Well
Be One Team
Do the Right Thing
Keep Pioneering
Make Them Smile
The Social Element Behaviours For Success
Be focused and decisive
Be brave and inspirational
Be rigorous in our approach
Be considered and inclusive
Be loud and proud