Love engaging with communities and building brand reputation online? RealTruck is looking for a Social Media Engagement Specialist to manage customer interactions, support influencer relationships, and ensure our social channels reflect our passion for trucks, Jeeps®, Broncos®, and off-road life.
About RealTruck
RealTruck is the premier digital destination and manufacturer of accessories for truck, Jeep®, Bronco®, and off-road enthusiasts. Headquartered in Ann Arbor, Michigan, with 6,000+ employees across 35+ facilities worldwide, RealTruck is leading the aftermarket industry with innovation, community, and style.
Schedule
- Full-time
- Remote (U.S.-based only)
- Minimal travel (≤10%)
What You’ll Do
- Monitor and engage across platforms: Facebook, Instagram, TikTok, Twitter, YouTube, forums, and more
- Provide fast, professional customer service via social and reputation channels
- Coordinate with Sales and Service teams to resolve escalations
- Track and manage influencer, affiliate, and sponsorship product requests and shipments
- Support influencer commitments by ensuring timely delivery of product orders
- Analyze and moderate inbound reviews and Q&A across RealTruck properties
- Solicit and manage customer reviews on third-party sites to boost reputation
- Identify new trends, workflows, and tools to improve social engagement
- Assist marketing leadership with brand campaigns and special initiatives
What You Need
- High school diploma required
- 2+ years of customer service or social media engagement experience
- eCommerce or influencer program experience preferred
- Excellent written communication skills with personality and professionalism
- Detail-oriented multitasker with strong organizational follow-through
- Able to manage multiple conversations at once with tact and accuracy
- Reliable, adaptable, and committed to growth
Benefits
- Competitive pay
- Remote-first flexibility
- Opportunity to work with a fast-growing brand loved by enthusiasts
- Growth pathways in social, influencer, and marketing teams
- Collaborative, mission-driven culture
Connect with enthusiasts. Protect our reputation. Fuel the RealTruck community.
Happy Hunting,
~Two Chicks…