Overview
At Foot Locker we obsess over the customer. This is where you come in! We are seeking Social Media Customer Care Specialists, a position that is vital to our company’s success. You will be responsible for providing a positive customer experience through compassion and by applying the problem-solving skills developed during training. This role provides you the opportunity to build and use your strong communication abilities and expand your career by learning about the business.
By embracing diverse people, ideas, and perspectives, we will grow our workplace culture to encourage team members to feel uniquely valued and engaged, enabling them to achieve their full potential.
This position is fully remote.
Available full time shift: Tuesday-Saturday 10am-7pm CST.
*Mandatory extra hours as required based on business needs.
Starting pay: $15.75 / hour
Responsibilities
Creating and maintaining topic analysis filters for monitoring content related to our brands
Selecting and prioritizing conversations for engagement with consistency of user and channel language
Supporting Corporate social media initiatives and ensuring timely monitoring and reporting of social channels are conducted daily and weekly
Servicing Bizrate and Amazon inquiries and other tasks as assigned while utilizing all resources made available
Completing data capture trends in various categories and/or tracking of information for analysis and communicating to the appropriate personnel
Identifying problems and opportunities on sites for improvement via site monitoring, customer feedback, etc. and communicating them to the appropriate personnel
Qualifications
Proficient computer navigation skills including ability to multi-task
Ability to type 30 WPM minimum
Energetic and positive attitude
Ability to be polite and professional while speaking to customers
High-level grammar and writing abilities
Understanding of various channels of social media
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Benefits
Comfortable and casual work environment
30-50% employee discounts
Opportunity for advancement
Employee referral program
Employee recognition incentives
Benefits including insurance and retirement options
Paid time off including holidays
Tuition reimbursement for qualified courses
Apply Now!
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