Help make social media a safer, kinder, and more connected space. Social Element is looking for a Social Media Community Manager fluent in Welsh and English to support a leading mental health charity—creating meaningful online engagement and fostering an inclusive community.
About Social Element
Founded in 2002, Social Element is a global, independent social media agency on a mission to Make Social Better. We partner with major brands to create unskippable content, build authentic communities, and make digital spaces safer for everyone. Our diverse, 350+ member team believes in connection, creativity, and compassion online.
Schedule
Part-time, remote position based in Wales. Approximately 5.5 hours per week with the potential for more as the project grows.
Current hours (UK time):
- Wednesday, Thursday, Friday & Sunday
- 10:00–11:00 a.m. and 4:30–5:00 p.m.
(Some flexibility within a two-hour window around these times.)
What You’ll Do
- Engage with Welsh and English-speaking audiences on platforms like TikTok, Facebook, and Instagram.
- Respond to comments and messages with empathy, ensuring all interactions align with the brand’s tone of voice.
- Moderate social channels to maintain a safe, welcoming, and judgment-free environment.
- Support individuals during moments of need while promoting mental health awareness and positive dialogue.
- Stay informed on community trends and platform best practices to keep conversations relevant and impactful.
What You Need
- Fluency in Welsh and English, with exceptional written communication skills.
- Background in social engagement, community management, or digital customer care (agency or brand experience preferred).
- Empathy and understanding of mental health issues or experience working with related services.
- Proficiency in using major social platforms (TikTok, Instagram, Facebook, X, etc.) and familiarity with tools like Sprinklr or Sprout Social.
- Reliable home tech setup that meets BYOD standards (Windows 11 or macOS Ventura+, 8GB+ RAM, stable internet connection, webcam, and headset).
- Self-motivated, organized, and comfortable working independently in a remote environment.
Benefits
- Hourly paid, flexible schedule.
- Fully remote with a supportive global team.
- Meaningful work contributing to mental health awareness and online safety.
- Opportunity to grow within a leading social media agency.
Join a team dedicated to connection, compassion, and making social media a better place for everyone.
Happy Hunting,
~Two Chicks…