Hello! We are a leading global independent full service social media agency, founded 21 years ago. Our 260+ team members look after some of the world’s largest brands (Visa, Nissan, Dr Pepper). We pride ourselves on our ability to build strong relationships with our clients enabling us to be the voice of their brand on Social.
We believe that brand growth, trust and loyalty is driven through Genuine Human Connection and that social media presents the best opportunity for brands to engage emotionally with their audience.
We are looking to build relationships with talented Community Managers, whom we can contact as and when hourly paid work is available on our increasing client base.
Is this you? 👊
🍽️ Are you a talented Community Manager with experience with clients in the fast food or restaurant space?
🌛 Are you based in North America and have a flexible schedule which enables you to work some night shifts?
If your answer is yes, keep reading! 😊
Our number one focus is to help brands build genuine human connections with their consumers. We partner with our clients to find business solutions through human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including community management, listening, content, reporting, and crisis management.
We are looking for talented Social Media Community Managers to be part of our talent pool.
Once we have a suitable project for you, your role is to protect our clients’ brands and make sure their reputation is kept safe at all times; providing meaningful customer relationships while being aware of any potential issues on the social media platforms.
WHAT YOU’LL BE DOING 👇
You will be responding to complaints, queries and engaging with the online audience on behalf of our clients in a number of different industries, across a variety of social media channels.
Working Hours 🕑
Ideally, we are looking for candidates who have flexibility and availability to work across weekdays, evenings and weekends to cover all project hours. The more flexible you can be, the more hours we may be able to allocate to you.
In particular – we are looking for cover for a 2am EST shift over Saturday and Sunday.
Requirements
💬 Excellent US English level: As you’ll be posting messages in social media, it’s a must to have superb writing skills.
🧑🤝🧑 Background experience: either engagement, social customer care, and/or community management, either with a brand or digital agency.
📱Social Media knowledge: Experience in using either Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn and/or YouTube.
📈 A confidence with digital technology: you know the latest trends in social media like the back of your hand.
✨ A self-motivated social media expert who is comfortable working remotely.
IT Policy 💻
We operate a BYOD (Bring Your Own Device) Policy which means to carry out this work, your PC will need to meet the following requirements:
Operating system Windows 10 64bits or higher / MAC OS X version 12 (Monterey) or higher. We do not support Windows 8 or older / MacOS Big Sur or older.
i5 8th generation or faster 64-bit (x64) processor
At least 8GB RAM (16GB recommended)
Internet speed is 20Mbps download / 1Mbps upload (50Mbps download / 5Mbps upload is recommended)
40 GB available HDD (SSD recommended)
A Webcam and headset
Android or iOS device for 2FA
Chromebook and Linux are not supported
Please Note: It is essential to have all IT requirements to qualify for the process and IT policy.
The Hiring Process
The hiring process for this position will be made up of the following stages:
📜 Online assessment
🤝 Interview with the talent Team
✨ Final Meet with someone from the project (if diaries permit)
The Social Element Values
Work according to the company values
Do it Well 💪
Be One Team 🧑🤝🧑
Do the Right Thing ✔️
Keep Pioneering 💡
Make Them Smile 😃
The Social Element Behaviours For Success
Be focused and decisive 🔥
Be brave and inspirational 🦸
Be rigorous in our approach 🕵️
Be considered and inclusive 🤗
Be loud and proud 🔊
Our Diversity, Equality & Inclusion Commitment
Our recruitment process is fair, transparent and based on merit, skill and experience related to the role. We welcome applications from diverse and under-represented groups regardless of their background.
We value having divergent thinkers who bring various experiences and viewpoints to the table at The Social Element. We strongly encourage members of underrepresented groups to apply.
We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates, so even if you feel you don’t fulfil all the requirements, we encourage you to still apply — we’d love to hear from you! 🙂
We are also able to make reasonable adjustments throughout the full recruitment process so we invite you to identify any additional support that you may require to ensure you are supported throughout the full process.
How To Apply 🖊️
If all this sounds like you, simply upload your resume and a cover letter (or a link to your cover letter video if you prefer). *Make sure to include the following details in your cover letter/video, or we won’t be able to process your application:
Details of your personal/professional experience in social media
Why you are interested in being part of our team at The Social Element
***If you would prefer to submit your application in a different format, please feel free to get in touch with us at [email protected] and we will be happy to assist you in any way we can. Please, do not apply using this email address. We will not be able to process your application.
We are excited to receive your application! ❤️
Benefits