Social Media Community Manager & Moderator – US English

📱 Are you social media savvy and wish to start your career in the industry?

🧑‍🤝‍🧑 Do you genuinely care for delivering exceptional customer service experience?

If your answer is yes, keep reading! 😊

Our number one focus is to help brands build genuine human connections with their consumers. We partner with our clients to find business solutions through human interactions driven by data and insights. We use insights to form strategy, then execute across all areas of social, including community management, listening, content, reporting, and crisis management.

We are looking for a talented Social Media Community Manager & Moderator to join the team to protect our clients’ brands and make sure their reputation is kept safe at all times; providing meaningful customer relationships while being aware of any potential issues on the social media platforms.

As a Social Media Community Manager & Moderator, you’ll moderate user-generated content on allocated client sites, and post client-created Standard Response Templates where required. You will be responding to complaints, queries and engaging with the online audience on behalf of our clients in a number of different industries, across a variety of social media channels. You will be putting your own creative spin on some of the Standard Response Templates to engage with the audience and be in-keeping with the brands tone of voice.

While moderating the content, you’ll be reviewing strong graphic images, and written content that violates the guidelines of the community. You’ll be also escalating content that falls within escalation processes (eg. child safety, bomb threats).

Working Hours 🕑
Ideally, we are looking for candidates who have flexibility and availability to work across weekdays, evenings and weekends to cover all project hours.

For this project, you must be available Thursday, Saturday and Sunday as a minimum.

For this particular work we expect you to work a combination of the following shifts so you will need availability at these times: (All times are in EST)

Monday 6pm to 7pm

Wednesday 6pm to 7pm, 7pm to 8pm, 8pm to 9pm, 10pm to 11pm, 11:30pm to 12am

Thursday 6pm to 7pm

Saturday 8am to 9am, 10am to 11am, 12pm to 1pm, 2pm to 3pm, 4pm to 5pm, 6pm to 7pm

Sunday 8am to 9am, 10am to 11am, 12pm to 1pm, 2pm to 3pm, 4pm to 5pm, 6pm to 7pm

While the above is the desired availability, this work would be for approximately 15 hours per week with the view that the hours would increase over time.