Turn online conversations into meaningful connections. LiveWorld is hiring Social Media Agents to deliver exceptional customer experiences, safeguard brand reputation, and build authentic engagement across digital platforms—all from the comfort of your home.
About LiveWorld
For over 20 years, LiveWorld has been a pioneer in remote digital engagement and social media strategy. As a trusted partner to global brands, LiveWorld empowers companies to scale conversations across web, social, and messaging platforms—fostering stronger customer relationships. With a remote workforce spanning 33 U.S. states and 12 countries, LiveWorld thrives on diversity, innovation, and human connection.
Schedule
Part-time, hourly remote position with flexible scheduling.
Evening, weekend, and holiday availability may be required.
What You’ll Do
- Review and moderate social media content in alignment with brand and community guidelines.
- Engage with customers through personalized responses and proactive conversation.
- Provide social customer care, track sentiment, and escalate emerging issues as needed.
- Research answers via CRM systems and document customer interactions.
- Identify trends, flag potential issues, and share insights to improve engagement.
What You Need
- Strong communication and writing skills with attention to grammar and tone.
- Ability to multitask and navigate multiple systems or apps efficiently.
- Empathy and professionalism when engaging with online users.
- Minimum age of 18; 2–3 years of experience in online moderation, engagement, or customer service preferred.
- Experience in healthcare, social media tools (e.g., Salesforce, Sprinklr, Khoros), or call center settings is a plus.
- College degree or equivalent experience preferred.
Technical Requirements
- Reliable high-speed Internet and dependable telephone access (landline preferred for training).
- Quiet, secure home workspace.
- Desktop or laptop computer (tablets and mobile phones not permitted).
Benefits
- 100% remote work environment.
- Flexible scheduling and excellent work-life balance.
- Collaborative, inclusive culture with career growth opportunities.
- Competitive pay, 401(k), stock options, and comprehensive benefits package.
- Opportunity to work with both healthcare and non-healthcare brands.
Languages Needed
Currently recruiting U.S. residents fluent in English, Danish, Dutch, Flemish, French, German, Hebrew, Italian, Norwegian, Portuguese, Spanish, or Swedish.
(Fluency testing and writing samples required.)
Bring your voice to a team that values empathy, creativity, and connection—where every conversation counts.
Happy Hunting,
~Two Chicks…