At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology, gives companies and employees around the world the ability to power confident decisions, for life.
With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.
As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our HR Shared Services business group within Alight Solutions. As a Severance Administration Senior Analyst, you will report directly to the Director of HR Shared Services. The Severance Administration Senior Analyst is client facing in a multi-client environment. The senior analyst is responsible for resolving complex client severance related issues including conducting research, analyzing trends, and following standard operating procedures (SOPs) in the ongoing client environment. The senior analyst resolves severance tool issues and performs some manual calculations/processes that are not automated. The senior analyst is responsible for ensuring timely quality delivery of own work and processes by supporting client Service Level Agreements (SLAs) or Reported Service Levels (RSLs), and Key Performance Indicator (KPI) adherence.
Job Responsibilities:
- Provide day-to-day semi-routine client support, including but not limited to complex processing, researching data issues, and providing resolutions, conducting audits and edit cleanup, generating ad hoc reports, and testing and configuring of the severance system.
- Review severance calculations and severance documentation in the severance system.
- Work with third-party providers (both Alight partners and client partners) to ensure seamless process delivery.
- Identify and research issues/system defects (with/without guidance) and formulates resolutions/recommendations by analyzing fact patterns and applying/following SOPs and best practices.
- Help identify and implement ideas for improving the severance processes/severance system.
- Provide resolution in accordance with due dates and document/maintains SOP documentation and processes. Escalates issues/client noncompliance of processes/procedures as appropriate.
- Responsible for daily execution/processing for severance domain. Adhere to internal and external audit requirements for specific clients.
- Oversee data processing, using SOP/guidelines, to ensure updates are accurately captured.
- Perform peer review audits of manual work and providing necessary feedback.
- Identify potential service delivery issues and provide input towards process improvement.
- Develop and deliver severance tool training material.
- Work with team members to communicate with client and/or other domains on issues.
- Generate ad hoc reports by running and or writing queries and analyze for accuracy.
- Support/lead new client severance system implementations
- Conduct/support acceptance testing of ongoing processes as required (at live date and as changes are made).
- Work with IT to resolve severance tool issues.
- Lead client calls and maintains client relationship.
Required Experience:
- 2-3 years HR generalist and/or administrative experience
- Strong organizational skills, analytical thinker, with good ability in understanding numbers, mathematical formula
- Detail oriented
- Self-motivated and ability to work well within a team setting
- Expertise in excel to create spreadsheets, and to convert to report format suitable for the client
- Intermediate to Advance working knowledge of MS Word
- Workday knowledge preferred
- Capability to multi-task and manage multiple priorities
- Good time management skills
- Strong communication skills
- Client support experience an asset
Education:
- Bachelor’s degree preferred or equivalent years of HR industry experience.
By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.
We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Pay Transparency Statement: Alight takes into consideration a candidate’s experience, education, certification/credentials, market data, internal equity, and geography when determining an offer for a successful employment candidate, and Alight does so on an individualized, non-discriminatory basis. Therefore, an offer may fall anywhere between the estimated minimum base salary for this role of $44,600.00/year (for full time employees) and the estimated maximum base salary for this role of $75,000.00/year (for full-time employees). Alight also offers a comprehensive benefits package