Play a key role in ensuring Freedom Mortgage customers receive timely, accurate, and compliant communications through machine-derived letters and notices.
About Freedom Mortgage
Freedom Mortgage is one of the nation’s largest mortgage lenders, dedicated to helping families achieve homeownership while supporting employees with growth and career advancement. For more than 30 years, we’ve delivered innovative mortgage solutions with a culture rooted in service, excellence, and inclusion.
Schedule
- Full-time, remote position
- Standard business hours with flexibility for department projects and deadlines
Responsibilities
- Program selection criteria and loan scenarios for machine-generated customer letters and statements
- Create test plans and perform User Acceptance Testing (UAT) for statement and letter changes; monitor post-implementation enhancements
- Define best practices for letter programming based on regulatory and project needs
- Collaborate with Legal Compliance and cross-functional teams to align letter logic, timing, and guidelines
- Partner with project managers and change managers on regulatory-driven projects
- Coordinate with print vendors to deliver requirements, prioritize requests, and ensure timely, accurate communication distribution
- Manage vendor relationships and play a critical role in large-scale projects (e.g., Year End, Annual Privacy Notice distribution, Code Cross testing)
- Deliver reports and maintain compliance documentation
- Maintain punctual and consistent attendance
Requirements
- Bachelor’s degree preferred or equivalent combination of education and experience
- 4–6 years of related experience in mortgage servicing communications
- Strong problem-solving, data analysis, and logical reasoning skills
- Ability to manage complex, multi-issue projects and meet tight deadlines
- Intermediate proficiency with MS Office (especially Excel)
- Excellent communication skills with the ability to explain technical concepts to non-technical stakeholders
- Strong team player with attention to detail and ability to challenge assumptions constructively
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement
- Employee loan discounts
- Paid volunteer opportunities
- Career growth and training programs
If you have experience in mortgage servicing communications and a sharp eye for compliance and process improvement, this role offers the chance to make a measurable impact while advancing your career.
Happy Hunting,
~Two Chicks…