Lincoln Financial Group
The Role at a Glance
We are excited to bring on Claims Initiation Service Representative to join our claimant excellence team supporting Workplace Solutions. This is a Work From Home opportunity..
Background Details
The Claimant Excellence Team will provide you with several weeks of paid training, coaching and development to perform in this fast-paced environment.
As a Claims Initiation Service Representative, you will be responsible for handling the initiation of life and Waiver of Premium claims. As a member of the team, you will act as the point of contact for our retiree line, and you will educate the customer on the purpose of their call. You will also be responsible for helping to manage inboxes, reviewing pertinent claim information, and assisting in the processing of benefit checks. This opportunity will provide insight into the world of group life insurance administration while gaining new skills through a defined career pathing and development program. If this sounds like a role for you, please read on!
What you’ll be doing
- You will be responsible for assisting with approximately 12-20 premium checks per day and creating and processing Life & WOP (wavier of premium) claims within our 24-48 turn around time.
- You will be responsible for assisting with our retiree line (a line set up for retiree’s who have questions regarding their coverage) and answering questions as they come in.
- You will provide education to the customer/employer regarding the product while having a strong focus on attention to detail to ensure the claim is created appropriately.
- You will communicate effectively through email/phone with internal/external stakeholders in a customer centric and professional demeanor while recognizing what needs to be done to meet customers’ expectations and demonstrates flexibility/responsiveness to meet customer needs on routine work independently.
- You will identify, recommend and champion process improvements and organizational initiatives to positively influence the team and quality.
What we’re looking for
Must-have experience (Required):
- High School Diploma or GED
- 0-1+ years of administrative support, customer service and/or data entry that directly with the specific responsibilities for this position
- Ability to communicate effectively (verbal/written)
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Nice-to have Experience (Preferred):
- Data entry and research experience in a fast-paced environment
What’s it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for YOU:
- A clearly defined career framework to help you successfully manage your career
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
- Free financial counseling, health coaching and employee assistance program
- Tuition assistance program
- A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
- Effective productivity/technology tools and training
Work Arrangement
Work from Home : Employees will work from home and are not required to work in a Lincoln office on a regular basis.
Lincoln will evaluate the following when setting the successful candidate’s wage rate:
- Prior work or industry experience.
- Education level to the extent education is relevant to the position.
- Unique skills
Locations: Atlanta, GA (Georgia); Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Omaha, NE (Nebraska); Phoenix, AZ (Arizona)