Lead the team that keeps high stakes legal documents moving on time and by the book, all from your home office. As Service of Process Supervisor at Steno, you’ll own strategy and day-to-day execution, shaping how modern service of process is delivered at scale across multiple jurisdictions.
About Steno
Steno is a fast growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With cutting edge tools, flexible deferred payment options like DelayPay, and a hospitality mindset, Steno helps legal professionals work smarter and more efficiently.
Schedule
Full-time, remote role based in the United States.
Salary, exempt position with a flexible schedule aligned to business and client needs.
Work closely with litigation support leadership, product, engineering, and vendor partners in a distributed environment.
What You’ll Do
⦁ Oversee day-to-day service of process operations, managing high volume caseloads and ensuring timely, compliant delivery.
⦁ Provide daily operational direction and people leadership across all service of process initiatives and client requests.
⦁ Develop, document, and refine standard operating procedures that scale with business growth and new market expansion.
⦁ Manage operational metrics and KPIs, using data to drive continuous improvement and service excellence.
⦁ Address client inquiries and grievances with strategic problem solving and collaborative, long term solutions.
⦁ Lead and support a fast paced service of process team, setting expectations, coaching, and reinforcing high standards.
⦁ Build and maintain a national network of process servers, including independent contractors, statewide vendors, and nationwide affiliates.
⦁ Recruit, vet, onboard, and manage vendors to ensure compliance with industry standards and regulatory requirements.
⦁ Design and manage a vendor performance metrics system to track service quality, completion rates, and compliance.
⦁ Serve as a key point of contact for service of process clients, leading onboarding and ensuring smooth integration with Steno’s platform.
⦁ Optimize systems and workflows to track service requests, vendor performance, and client communications.
⦁ Collaborate with product and engineering to enhance service of process functionality and customer facing tools.
⦁ Partner cross-functionally to integrate service of process workflows with depositions and other legal services.
⦁ Stay current on legal tech innovations and identify opportunities to modernize traditional service of process practices.
What You Need
⦁ At least 5 years of experience in the service of process industry with deep knowledge of legal service requirements and compliance.
⦁ At least 2 years in a management or leadership role overseeing service of process operations or similar functions.
⦁ Proven ability to manage high volume caseloads of 300 or more monthly service requests with consistent quality and timeliness.
⦁ Extensive experience building and managing vendor networks, including independent contractors and statewide or national affiliates.
⦁ Expert level knowledge of jurisdictional service rules and regulatory requirements across multiple states.
⦁ Strong client relationship management skills, ideally from professional services or the legal industry.
⦁ Experience with CRM software and operational management systems to track work and performance.
⦁ CALSPro Certified Process Server (CCPS) or an equivalent professional certification, or a strong interest in obtaining one.
⦁ Excellent communication and conflict resolution skills with the ability to navigate complex client and vendor situations.
⦁ Bonus: experience with SaaS platforms, API integrations, or web based portals, plus experience providing training, webinars, or educational content to teams.
Benefits
⦁ Salary range of 85,000 to 110,000 dollars per year, depending on experience.
⦁ Health, vision, and dental benefits with low cost plans that support your best work.
⦁ Wellness and mental health benefits that can be shared among employees and families.
⦁ Flexible paid time off so you can rest, recharge, and maintain balance.
⦁ Equity options, recognizing that Steno’s success is built on its team.
⦁ Access to a company provided 401(k) account.
⦁ Home office setup support and a monthly stipend to help cover internet and phone costs.
If you are ready to own the playbook for service of process at a modern legal tech company, now is the moment to get your application in.
If you love building systems, leading people, and turning complex legal operations into something smooth and scalable, this role could be where you do your best leadership work yet.
Happy Hunting,
~Two Chicks…