Help move critical legal documents where they need to go, on time, every time. As a Service of Process Specialist at Steno, you will be at the center of litigation support operations, turning complex client requests into smooth, on schedule deliveries for courts, vendors, and law firms.
About Steno
Steno is a fast growing litigation and court reporting services company founded in 2018. The team blends legal, technology, operations, and finance experience to modernize an outdated industry. With flexible deferred payment options like DelayPay, cutting edge tools, and a true hospitality mindset, Steno helps legal professionals work smarter and more efficiently.
Schedule
Full time, remote role based in the United States.
Hourly, non exempt position with a flexible schedule aligned to Pacific Time.
Must reside in California (preferred) or another location that operates on Pacific Time and be available for a busy, fast paced workload.
What You’ll Do
⦁ Enter and reconcile client and order information in internal databases, including new assignments, documentation updates, status notifications, and order closure.
⦁ Ensure timely completion of assigned customer orders in line with service level agreements and rush priorities.
⦁ Monitor orders that fall outside service levels, follow up with vendors, and secure status updates.
⦁ Prioritize and track rush assignments, making sure delivery and communication stay on point.
⦁ Maintain ongoing communication with customers to provide updates, address issues, and capture new instructions.
⦁ Monitor jobs across multiple systems to ensure accurate status and fulfillment.
⦁ Meticulously review customer submitted court documents for filing, service of process, or delivery, confirming accuracy and readiness.
⦁ Review and follow special instructions and additional requests, communicating them clearly to vendors.
⦁ Build a strong understanding of filing and service of process requirements in your assigned jurisdictions.
⦁ Handle customer and vendor inquiries and escalations quickly, looping in relationship owners when needed.
⦁ Maintain thorough notes on customer and vendor interactions and close and invoice completed requests.
What You Need
⦁ Legal or litigation support experience, especially in preparing documents for filing and service of process.
⦁ Familiarity with California Superior Court filing requirements and procedures.
⦁ At least 2 years of experience in a customer service focused role or handling legal documentation.
⦁ Experience eFiling through platforms such as LegalConnect, GreenFiling, or similar portals.
⦁ Experience with legal case management systems that support service of process, court filings, copy jobs, and eFilings.
⦁ Background working with legal support vendors, affiliates, and process servers on court and service assignments.
⦁ Strong communication skills and confidence interacting with people at all levels of an organization.
⦁ Ability to follow highly detailed processes at an efficient pace while staying organized.
⦁ CALSPro CCPS designation is a plus.
⦁ Desire to work in a fast paced, quickly growing tech startup and enthusiasm for long term growth opportunities.
⦁ Residence in California preferred, or in another location aligned with Pacific Time (required).
Benefits
⦁ Pay range of 20 to 27 dollars per hour, depending on experience.
⦁ Health, vision, and dental benefits with low cost plans that support your best work.
⦁ Wellness and mental health benefits that can be shared with family members.
⦁ Flexible paid time off so you can rest, reset, and find balance.
⦁ Equity options, recognizing that Steno’s success is built on its team.
⦁ Access to a company provided 401(k) account.
⦁ Home office setup support and a monthly stipend to help cover internet and phone costs.
Roles that combine remote work, litigation support, and Pacific Time flexibility do not stay open long, so get your application in while this one is still live.
If you are detail obsessed, calm in fast moving situations, and eager to help modernize legal support from the inside, this role could be exactly where you level up your career.
Happy Hunting,
~Two Chicks…