If you’re sharp with legal docs, calm under deadline pressure, and know how to keep vendors and clients moving in sync, this role is a strong fit. You’ll own service-of-process orders end to end, keeping everything accurate, on time, and communicated like a pro.
About Steno
Steno is a fast-growing court reporting and litigation support company built on reliability, innovation, and a hospitality mindset. They’re modernizing an old-school industry with tech, strong ops, and concierge service.
Schedule
- Full-time, remote (hourly, non-exempt)
- Flexible schedule and flexible PTO mentioned in posting
What You’ll Do
- Enter and reconcile client/order info in internal databases (new assignments, docs, status updates, closures)
- Ensure orders meet service level agreements and follow up on anything falling outside SLA
- Prioritize rush orders and maintain strong customer communication throughout
- Coordinate with vendors to dispatch assignments and obtain updates
- Review customer-submitted court documents for accuracy before filing/service/delivery
- Track jobs across multiple systems to ensure timely fulfillment
- Communicate special instructions and added requests clearly to vendors
- Build and maintain working knowledge of filing and service-of-process rules for covered jurisdictions
- Handle customer inquiries and escalations, escalating when needed
- Troubleshoot vendor issues tied to assigned orders
- Keep clean, concise notes on vendor and customer interactions
- Close and invoice customer requests
What You Need
- Legal/litigation support background, especially preparing legal documents for filing and service of process
- Familiarity with California Superior Court filing requirements and procedures
- 2+ years in customer service and/or legal documentation handling
- Experience eFiling with LegalConnect, GreenFiling, or similar portals
- Experience with legal CMS tools supporting service of process, court filings/copy jobs, and eFilings
- Experience working with legal support vendors, affiliates, and process servers
- Strong communication skills across all levels
- High attention to detail and ability to move fast without getting sloppy
- CALSPro CCPS designation (listed as a requirement in the posting)
- Comfortable in a fast-paced, growing startup environment
Benefits
- $23–$27/hour
- Health, vision, dental (low-cost plans)
- Wellness/mental health benefits shared with employees and families
- Flexible paid time off
- Equity options
- Company-provided 401(k)
- Home office setup + monthly internet/phone stipend
If your brain likes checklists, timelines, and “nothing slips” energy, this one’s in your lane.
Happy Hunting,
~Two Chicks…