This role supports Steno’s Litigation Support team by coordinating service of process and related litigation support orders end-to-end. You’ll review client requests, enter and reconcile order details, dispatch work to vendors, track deadlines against SLAs, and keep customers updated until the order is closed and invoiced.
About Steno
Steno is a fast-growing company (founded in 2018) modernizing litigation support and court reporting through technology, process improvements, and a hospitality-first service model. The team is distributed across the U.S. and works cross-functionally to expand into new markets and improve internal operations.
Schedule
- Remote (United States)
- Full-time, hourly (non-exempt)
- Must operate in Pacific Time
- California preferred
What You’ll Do
- Enter and reconcile client/order information in internal systems (new assignments, documentation updates, status notifications, closing orders)
- Ensure assigned orders are completed on time and within SLAs
- Monitor orders outside SLA and follow up with vendors for updates
- Prioritize rush assignments and communicate timing/status clearly
- Maintain communication with customers about issues, updates, and new instructions
- Monitor jobs across multiple databases to ensure timely fulfillment
- Review customer-submitted court documents for accuracy prior to filing, service, or delivery
- Confirm and communicate special instructions and additional requests to vendors
- Build working knowledge of service of process and filing requirements in supported jurisdictions
- Handle customer inquiries and escalations, routing issues to relationship owners when needed
- Resolve vendor questions and issues tied to assigned orders
- Maintain clear notes documenting customer and vendor interactions
- Close and invoice completed requests
What You Need
- Legal/litigation support background, especially preparing documents for filing and service of process
- Familiarity with California Superior Court filing procedures (preferred)
- 2+ years in customer service or legal documentation handling
- Experience eFiling using LegalConnect, GreenFiling, or similar portals
- Experience with legal CMS platforms supporting service of process, court filings/copy jobs, and eFilings
- Experience coordinating with vendors/process servers for service of process and court assignments
- Strong communication skills with comfort working across all levels
- Ability to handle detailed, high-volume workflows efficiently and stay organized
- CALSPro CCPS designation (must hold and maintain)
- Located in California preferred; must work Pacific Time (required)
Benefits
- Pay: $20–$27/hour
- Health, vision, and dental benefits
- Wellness/mental health benefits (shared benefits for employees and families)
- Flexible PTO
- Equity options
- Company-provided 401(k) account
- Home office setup + monthly internet/phone stipend
Happy Hunting,
~Two Chicks…