If you know litigation support and you like moving fast without dropping details, this role puts you right in the center of filings, service of process, and document retrieval. You’ll manage orders end to end, keep vendors moving, and keep clients informed without the runaround.
About Steno
Steno is a fast-growing tech-enabled court reporting and litigation support company founded in 2018. They’re modernizing an old-school industry with strong operations, smart tools, and a concierge-level client experience.
Schedule
- Full-time, hourly (non-exempt), Remote (U.S.)
- Pacific Time hours required (California preferred)
- Flexible schedule + flexible PTO
- Pay: $20–$27/hour
- Equity included
What You’ll Do
- Enter and reconcile client/order information in internal databases (new assignments, updates, notes, and closures)
- Own assigned orders end-to-end and meet service level agreements (SLAs)
- Monitor orders that fall outside SLAs and chase vendor updates proactively
- Prioritize rush assignments and keep customers in the loop with clear, timely communication
- Review customer-submitted court documents for accuracy before filing, service, or delivery
- Confirm and communicate special instructions and add-on requests to vendors
- Build working knowledge of filing and service requirements for covered jurisdictions
- Handle customer inquiries and escalations quickly, escalating internally when needed
- Manage vendor issues/questions tied to your orders and document all interactions
- Close and invoice customer requests
What You Need
- Legal/litigation support background, especially preparing documents for filing and service of process
- Familiarity with California Superior Court filing requirements and procedures
- 2+ years in a customer service role or legal documentation role
- Experience eFiling via LegalConnect, GreenFiling, or similar portals
- Experience using legal CMS tools that support service of process, filings/copy jobs, and eFiling workflows
- Experience working with process servers and legal support vendors for service and court runs
- Strong communication across all levels, plus the ability to stay organized at speed
- CALSPro CCPS designation (listed as a strong differentiator)
- Must reside in Pacific Time or operate on Pacific Time hours (California preferred)
Benefits
- Health, Vision, Dental (low-cost plans)
- Wellness / mental health benefits for employees and families
- Flexible PTO
- Equity options
- Company-provided 401(k)
- Home office setup + monthly internet/phone stipend
This is not a “quiet inbox” job. It’s for someone who can juggle multiple active orders, spot document issues before they become problems, and keep clients feeling taken care of while vendors are in motion.
Happy Hunting,
~Two Chicks…