Service Delivery Manager

TISTA Science and Technology Corporation is currently looking to hire a Service Delivery Manager to join our team.

At TISTA, we are dedicated to pushing the boundaries of technology to develop innovative solutions. Our team is comprised of passionate, talented professionals who are committed to making a meaningful impact.

Why you’ll love working at TISTA:

  • Comprehensive Benefits: Paid Life Insurance, Short-term & Long-term Disability, 401K Match, health, dental, vision, an Employee Assistance Program, Military Leave, and more!
  • Flexible Work Arrangements: Remote Working Options
  • Professional Growth: Tuition Reimbursement Training/Certification opportunities
  • Inclusive Culture: Thrive in a vibrant, inclusive company culture that values collaboration, diversity, and work-life balance.

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Responsibilities

  • Help oversee and drive large and complex projects
  • Provide applications systems analysis with long and short-range plans for application selection, systems development, systems maintenance, and production activities for necessary support resources
  • Analyze new and complex project-related problems and create innovative solutions that normally involve the schedule, technology, methodology, tools, solution components, and financial management of the project.
  • Mastery of complex facilitation and dependency management techniques (cross-team, cross-department)
  • Drive cross-team, departmental impediments, planning, collaboration, and coordination
  • Create, curating and managing initiatives in partnership with our stakeholders
  • Drive delivery and continuous improvement by utilizing feedback and metrics (quality, delivery rate, etc) to identify areas of opportunity
  • Collect, analyze and measure process data, to initiate sustainable business practices and procedures and drive continuous improvement and reporting to senior leadership and executives
  • Work across stakeholders and teams to continuously improve
  • Understand domain architecture and upstream/downstream dependencies
  • Stay current on domain architecture targets to support the program in risk management
  • Provide regular and open communication across the program and stakeholders for transparency and awareness of progress and impediments
  • Help establish a governance structure where decision-making is weighted toward empowered teams
  • Manage/Deliver all key artifacts
  • Track key delivery dates across multiple, ongoing work streams in order to view statuses of complex projects on micro and macro scale

Qualifications

  • At least 7 years of industry experience in Technology Delivery software or infrastructure 
  • At least 4 Years of Agile experience 
  • At least 2 year of agile coaching experience 
  • At least 2 years of people management experience 

Education:

  • Bachelor’s Degree
  • Scrum Alliance CSM, CSP certification, PMI’s Agile Certified Professional (ACP) or similar certification 

Clearance:

  • Successful candidate is subject to a background investigation by the government and must be able to meet the requirements to hold a position of public trust

Location:

  • Remote, USA

Salary Inforamtion: 

  • The pay for this position ranges from $100,000 to $140,000.
  • The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.
  • Also, certain positions are eligible for additional forms of compensation, such as bonuses.
  • TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/

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TISTA Science and Technology Corporation, a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest-growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category.

Here at TISTA Science and Technology, we value Veterans and encourage all to apply!
#thinktista #tistacares #tistavaluesvetsEmployment Transparency:
TISTA is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of TISTA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. TISTA will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.

The EEO is the Law poster is available here, and the poster supplement is available here.
The Pay Transparency Policy is available here.

Tista is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail to [email protected] or call (301) 968-3420 and let us know the nature of your request and your contact information.

TISTA is a federal contractor and is subject to the federal contractor COVID requirements under the new FAR/DFARS clauses and must comply with the incorporated Guidance.

If the candidate is hired to perform work on or in connection with one of TISTA’s federal contracts, TISTA is contractually obligated to ask the candidate to verify and show proof of vaccination status and the candidate will be required to comply with mask and social distancing requirements imposed by the FAR/DFARS as well as any additional requirements imposed by TISTA’s customers for any required onsite work.

APPLY HERE!